Sales Advisor

Know How Resourcing; Tong; On-site; Part time

Job description

Sales Advisor
£11.44 per hour plus generous commission structure
As the Site Sales Advisor, you will oversee the day-to-day operations of the assigned show site, ensuring it runs efficiently and delivers exceptional customer experiences.
The role involves managing on-site sales, maintaining the presentation and upkeep of the displays, and acting as a brand ambassador for the client. You will also be responsible for ensuring compliance with company policies, promoting sales growth, and contributing to the overall success of the clients' sales network.

Key Responsibilities:

1. Sales and Customer Service
   Drive on-site sales by providing knowledgeable advice and guidance to customers, ensuring they find their perfect garden space.
   Manage the end-to-end sales process, including quotes, order placements, and all system updates.
   Build strong relationships with customers, ensuring high satisfaction levels and positive reviews.
   Upsell and cross-sell complementary products, accessories, and services to improve the average order value.
2. Show Site Management
   Maintain the presentation, cleanliness, and overall quality of all displays to ensure an exceptional customer experience.
   Regularly inspect display buildings for wear and tear and report maintenance requirements promptly, correcting them if possible to avoid additional costs to the business.
   Ensure all marketing materials (brochures, signage, POS) are up-to-date and aligned with the clients' brand and your assigned show site.
3. Pipeline and Lead Management
   Proactively follow up on customer inquiries and leads generated from the clients' admin system.
   Track and report sales leads via prospect tracker, drive conversions, and manage pipeline progress using company systems.
4. Seasonal Capacity Support
   Due to the seasonality of the business, additional capacity during quieter periods will be used to support other duties identified by the business. Tasks may include, but are not limited to:
   
   • Assisting with site-specific promotional campaigns or events.
   • Supporting internal projects and process improvements.
   • Providing operational or administrative support across other departments.
   • Supporting with training and mentoring for other show site managers or franchise partners.
   • Contact Centre Support when required.
   • You may be required to perform other duties from time to time as is reasonably required to meet the needs of the business.
5. Compliance and Reporting
   Ensure all activities on-site comply with company policies, health & safety regulations, and relevant legal requirements.
   Submit timely and accurate reports on sales performance, customer feedback, and operational updates.
6. KPI's
   Monthly sales targets.
   Customer satisfaction score (NPS and Trustpilot review ratings).
   Pipeline activity metrics, including follow-up rates and conversion percentages.
   Show site presentation standards (assessed via Network Development Manager audits).

Skills and Experience

Essential Skills:

• Sales and customer service skills advantageous.
• Excellent organisational and time management abilities.
• Proficient in using sales systems, CRM tools, and other digital tech for reporting and tracking.
• Exceptional communication and interpersonal skills.

Experience:

• Previous experience in a sales or retail management role, preferably within a franchised or branded environment.
• Knowledge of garden buildings or home improvement products is desirable but not essential.
• Experience working within a physical store or showroom is an advantage.

Personal Attributes:

• Proactive, self-motivated, driven to achieve results, and comfortable working alone.
• A strong team player with the ability to collaborate effectively across departments and drive the company values.
• Attention to detail and a commitment to delivering a high standard of work.

Shift Options:

The choice of one of the following shifts:
Role A: Monday to Friday 10am till 3pm (22.5hr week)
Role B: Saturday & Sunday 10am till 3pm (9hr weekend)
30mins for lunch.