Sales Advisor

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job description

How will you make an impact?

As a Sales Advisor at our Avery Row boutique, you will be an ambassador for the company. You will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, developing sales, and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist.

Working at our Avery Row boutique, KPI’s & sales targets are of the utmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales. Collaborating with your colleagues is essential to positive store performance.

A focus for the team is CRM activity and building a loyal client base for both the brand and boutique. It is essential that this individual is proactive about developing genuine customer relationships.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being caring, pioneering, and outstanding!

This role will be 40 hours per week, 5 days across Monday - Saturday, with shift patterns ranging from 9:00 am - 6:00 pm.

Responsibilities include:

• Greeting customers that are visiting the store or scheduled in for appointments.
• Responding to all customer enquiries via telephone, email, or through our website.
• Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care.
• Managing your ongoing pipeline of customer enquiries via a diary system to maximise conversion.
• Developing personal clientele through effective use of selling skills, proactive client outreach, and use of client book.
• Keeping the store clean and tidy, ensuring immaculate presentation for customers.
• Sharing your experiences and knowledge with colleagues to develop as a team.

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!

How will you experience success with us?

• Have previous experience in working with customers on a one-to-one basis, sales, and negotiation in luxury retail, boutique, automotive, or real estate.
• Experience in working to sales targets and KPI’s.
• Strong communication skills, with experience of handling enquiries over phone & email.
• Professional selling skills and exceptional interpersonal skills.
• Ability to take in technical information.
• Excellent problem-solving skills.
• Highly organised with the ability to prioritise own workload.
• Able to follow company policies and procedures.
• Reliable with excellent time management skills.

Our Benefits & Incentives

As well as a competitive salary and commission structure, we also offer a great benefits package:

• Private healthcare and dental.
• Competitive pension scheme.
• 24 days holiday + time off in lieu for Bank Holidays.
• Holiday scheme – Increasing annual leave.
• Season ticket loan.
• Cycle to work scheme.
• Employee Assistance programme.
• Extensive group discounts.

Your journey with us…

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns with your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.