Sales Administrator / Customer Service Administrator

Questech Recruitment Ltd; Blackpool; Hybrid; GBP 1,000; Full time

Job description

Our client is a successful and well-established company. They are looking for an experienced Sales Support Administrator / Customer Service Administrator to join them on a fixed term temporary basis for 6 months. This role will need someone who can multitask efficiently, manage a wide variety of administration and coordination tasks, and is confident on the phone with customers.

PLEASE ONLY APPLY FOR THIS ROLE IF:

1. You can start immediately, or with 1 week's notice maximum.
2. You have at least 3 years experience in both Administration and Customer Service roles.
3. You are experienced with Microsoft Office, particularly Excel and Outlook.

Salary: £12.34 per hour (based on £24,600 a year).

Working hours: A typical working week includes 2-3 days in the office and 2-3 days at home to support hybrid working flexibility. Business hours of work are Monday to Friday 8:30 - 17:30, though these may need to be adjusted during peak to support business needs.

Responsibilities:

1. To provide desk-based, sales support to the sales teams and wider customer base, using the full portfolio of products and services.
2. Support activities will focus on both inbound and outbound calls, as well as customer email liaison and efficient orders processing.
3. This role suits an energetic and organised individual who can successfully demonstrate a record of supporting internal teams, alongside regular customer liaison, with a sound knowledge of internal systems.
4. Planning skills are essential to this role, to ensure a regular and efficient approach to regular customer contact and account reviews, as well as internal, commercial deadlines.

Main Activities/Responsibilities:

1. Answering and screening internal and external phone calls and emails.
2. Maintaining and updating supplier, sales and customer records.
3. Provide customers with quotations and product information as required.
4. Oversee the timely and accurate input of daily customer order entry.
5. Report on and escalate poor customer satisfaction to line management.
6. Report weekly against set KPIs utilising the company's current BI tool & CRM.
7. Any other responsibilities deemed reasonable to support the team and Drive organisation.
8. Liaising with other departments on administrative matters of mutual importance.

Required Experience:

1. Demonstrable experience in a similar sales support function, making calls and processing orders.
2. Experience and competent in MS Office packages, primarily Outlook and Excel.
3. Excellent written and verbal communication skills, as well as customer service skills.
4. Exceptional interpersonal skills and a proactive approach toward problem-solving.
5. Experience in a dynamic, commercial environment with KPIs and time-sensitive deadlines.

This role would suit someone with previous experience in a similar job, such as: Sales Administrator, Logistics Coordinator, Stock Administrator, Parts Adviser, Parts Coordinator, Production Administrator, Stores Administrator, Stores Coordinator, Administration Assistant, Customer Service Administrator, Sales Order Processor, Internal Sales, Customer Service Coordinator, Sales Co-ordinator, Inventory Coordinator, Logistics Administrator, Warehouse Administrator, Account Manager, Office Manager, Claims Advisor, Admin Assistant, Project Administrator, Customer Service Advisor, or similar roles.