Sales Administrator

Dovetail Group; Newbury; On-site; GBP 26,000 - 28,000; Full time

Job description

Sales Administrator

• Temporary Role – Ongoing
• Based in Newbury
• £26,000 – £28,000 pa

Our client is based in Newbury and they work within the healthcare technology sector. They are looking for an experienced Sales Administrator to join their busy team.

The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs. Sets the direction and policies for sales activities, and manages the execution of these plans.

The Operations/Sales Support area is responsible for developing, overseeing and administering the firm’s sales forecasting, financial modelling, sales processes and sales goals. It uses knowledge of products, services, support and technology to set and optimize the achievement of the firm’s sales goals.

The role involves:

• Initial enquiry handling from multiple sources.
• The Order Processing focus specializes in processing orders from staff or customers.
• Raising quotes and processing (often multiple steps to approval) as well as sending follow-ups.
• Customer liaison & account management regarding tenders, bids, finance, install dates, quote/order changes, issues, and procurement requests for technical documents.
• Key accounts: Day to day point of contact / provision of operational support.
• Internal liaison with various sales management, technical management, product managers, technical & IT support UK, finance, supply chain, and procurement.
• Processing PO and orders in a timely manner to meet financial KPI’s ensuring correct accounts are used, quantities, £, POs, etc. source of supply for stock.
• Checking account status and chosen payment method, making sure documents are correct in place to do checks.
• Proactively sourcing stock & getting it allocated on time to meet delivery KPI’s.
• May coordinate with departments regarding order status, shipping dates, prices, product availability, and back orders.
• Booking the install with the customer and all that involves - getting correct engineer IT or physical or both, making sure all relevant parties on site are aware.
• External 3rd party liaison and coordination.
• Ensuring training is booked, salesman, clinical affairs, sales reports, and carve out reports are completed.
• Any follow on issues on day from customer, engineer, or salesmen.
• Any returns or queries.

Skills and experience required:

• Proficient knowledge of Excel & Word, fluent in English; proficiency in another European language is a plus.
• Good written and verbal communication skills (customer service).
• Strong attention to detail and technicalities.
• Excellent organisational and technical abilities.
• Good interpersonal and multi-tasking skills.
• Several years sales administration/support experience.

Please contact us today to discuss this role or email us your CV. We look forward to hearing from you.