Sales Account Manager

Zoom Recruitment Services Ltd; Sidcup; On-site; GBP 54,000 - 58,000; Full time

Job description

Manufacturing Account Sales Manager

The Sales Account Manager will play a critical role in driving the success of the Inside Sales team within the EMEA region for my well-established manufacturing client. This role involves managing customer accounts, exploring new growth opportunities, and ensuring accurate forecasting. The manager will also oversee a junior team, fostering their development and guiding their performance to achieve team goals. A previous manufacturing background and degree is essential to apply.

Sales Account Manager Responsibilities:

• Oversee and lead Inside Sales and Customer Service activities within designated markets.
• The team currently includes the Inside Sales Manager and one Account Manager.
• Build and nurture strong relationships with key customers by understanding their needs and offering customized solutions.
• Identify sales growth opportunities through a solid understanding of product applications.
• Collaborate with External Sales, Production, and Logistics teams to provide timely and accurate sales forecasts.
• Ensure that customer orders are processed efficiently and all required documentation is provided.
• Serve as the primary escalation point for customer inquiries related to urgent requests, quality issues, or pricing concerns.
• Handle daily tasks such as order processing, stock level management, invoicing, shipment coordination, and customer service inquiries.
• Use sales data analysis to support strategic planning and maintain a strong customer focus.
• Ensure compliance with export documentation and customs procedures.
• Proactively engage with customers to anticipate needs and ensure accurate revenue forecasts.
• Work closely with External Sales teams, attending trade shows and client meetings when necessary.
• Stay informed on material and manufacturing costs, helping to support margin and pricing decisions.
• Work with the Accounts team to ensure timely collection of outstanding invoices.
• Partner with the warehouse team to ensure export compliance and maintain high standards of shipping documentation.

Sales Account Manager Requirements:

• Bachelor's degree in business, engineering, or a related field is preferred.
• High proficiency in Microsoft Office, especially Excel (advanced skills preferred).
• A proven track record of providing exceptional customer service, building strong relationships, and achieving sales targets.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to handle multiple tasks and meet deadlines effectively.
• Experience working in a manufacturing environment.
• Highly organized and able to manage workload independently.

This is a full-time permanent opportunity offering an annual salary between £54-58k depending on experience.