Sailpoint Support Engineer

Job Title: Sailpoint Support Engineer

Job Description

We are seeking an experienced Support Engineer to provide Tier 1-3 support for operational Identity Access Management (IAM) tickets and escalations. This role involves troubleshooting in a hybrid cloud and on-premises environment, with a particular focus on Sailpoint Engineering. The position is remote within the EU, with a primary focus on supporting our client’s access requests and needs.

Responsibilities

1. Provide Tier 1, 2, and 3 support for operational tickets and escalations from ServiceDesk teams.
2. Support access requests and needs for our client’s Active Directory and EntraID environments.
3. Handle approximately 40 incidents and 100 user requests per month for AD/EntraID.
4. Manage 7 requests per month related to Okta operational work.
5. Address 29 Sailpoint requests per month with a focus on EU remote resources.

Essential Skills

1. 5+ years of experience providing Tier 1-3 support for IAM tickets and escalations.
2. Experience as a Generalist Support Engineer in NOC/IR, IAM, Software Management Support, System Administration, and Networking.
3. 5+ years of experience with Active Directory.
4. 3+ years of experience with Azure Active Directory.
5. 3+ years of experience providing operational ticket troubleshooting in a hybrid environment (cloud and on-premises).
6. Proficiency in technologies such as Active Directory (Azure), EntraID, Okta, and Sailpoint.

Work Environment

This is a remote position based in the UK. You will be working with a range of technologies, including Active Directory, Azure, EntraID, Okta, and Sailpoint. The work involves managing incidents, user requests, and operational work across multiple domains and test environments.

Job Type & Location

This is a Contract position based out of Reading, United Kingdom.

Rate/Salary

300.00 – 300.00 GBP Hourly