SAFE Centre Coordinator & Crisis Worker (Band 5) - Forensic Medicine - Lancashire Teaching Hosp[...]

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Main area: Forensic Medicine
Grade Band: 5
Contract: Permanent
Hours: Full time (37.5 hours per week, you must be able to work approximately 2 shifts until 19:00 per week if required (Monday to Friday))
Job ref: 438-PB2704

Site: Royal Preston Hospital
Town: Preston
Salary: £29,970 - £36,483 Per Annum, Pro rata
Salary period: Yearly
Closing: 23/02/2025 23:59
Interview date: 04/03/2025

Job overview

The Lancashire SAFE Centre has a newly created role in a centre coordinator and crisis worker to support the quality manager and centre manager to help run the daily activity of the centre and work towards achieving forensic science regulator (FSR) UKAS accreditation by 2nd October 2025.

The centre is a niche specialism that provides forensic examination to those patients who have sadly experienced sexual assault and/or rape. The service provides cover 24/7, 365 days a year via on-call crisis workers and sexual offence examiners to the population of Lancashire and South Cumbria.

We are seeking a motivated, enthusiastic, and driven individual to join us to work alongside the centre manager, quality manager, matron, and clinical director as well as liaising with Lancashire Constabulary, Victim Services, safeguarding, the police and crime commissioner, and NHS England to deliver this high-quality service.

You will be reporting to the SAFE Centre Manager. The SAFE Centre Co-Ordinator and Crisis Worker will be responsible for assisting the Centre Manager in the day-to-day running of the SAFE Centre.

Note: As part of the requirement for this role, you must be willing to submit a DNA sample for storage on the staff elimination database for purposes of exclusion from investigation only.

Main duties of the job

1. Reporting to the SAFE Centre Manager, you will be required to train to hold the role of crisis worker, supporting any cases during the core hours of the service where there may be rota gaps and non-recent cases.
2. You will work alongside a forensic examiner and run the monthly paediatric GUM clinic and all associated GUM administration work. In addition, undertake all of the welfare calls offered to all patients who attend the SAFE Centre as a follow-up within 2 weeks of attendance, ensuring that the patient’s well-being is at the heart of the call.
3. You will assist the Centre Manager and Practice Development in the recruitment and training of crisis workers, providing ongoing CPD development and portfolios of evidence.
4. You will also assist the work of the centre Quality Manager in achieving and maintaining the UKAS accreditation.
5. There is a potential to be required to work until 19:00 (approximately 1-2 times per week) at some points in order to support the daytime crisis worker rota. This will be discussed in more depth at the interview.
6. Interested applicants are advised to contact the centre prior to applying.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

Detailed job description and main responsibilities

1. To provide telephone support and information to other professionals, patients, and patients’ families.
2. To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.
3. To support the running of the monthly paediatric GUM clinic and prepare all administration for this.
4. Assist the quality manager with the preparation of UKAS accreditation and yearly maintenance of the standards to ensure accreditation is maintained.
5. Assist the centre manager and the quality manager in setting, monitoring, and maintaining standards in the SAFE Centre.
6. To support the service to maintain a quality management system and roll out core training for all staff on how to use it.
7. Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within the role.

Person specification

Qualifications & Education

• Degree or substantial equivalent experience in relevant subject areas
• Evidence of continuous relevant professional development

Knowledge & Experience

• Experience of working in a healthcare setting
• Previous experience of working in an NHS organisation
• Experience with using Excel formulas, functions and pivot tables, MS Word and MS Access
• Previous experience of working with complainants of sexual assault
• Awareness of the Forensic Regulator guidelines and how they fit into SARCs
• Experience of clinical work in a healthcare setting
• Experience of working in a SARC
• Experience in project management / change management
• Experience of clinical work / working with patients
• Experience of working with victims of abuse / sexual assault or vulnerable people
• Experience in safeguarding policies and procedures

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can.