RTT and Referral Team Leader (NHS AfC: Band 5) - RTT and Referral - Queen Victoria Hospital NHS[...]

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 29,000 - 37,000; Full time

Job description

Employer: Queen Victoria Hospital NHS Foundation Trust

Employer type: NHS

Site: Queen Victoria Hospital

Town: East Grinstead

Salary: £29,970 - £36,483 per annum

Salary period: Yearly

Closing: 17/04/2025 23:59

RTT and Referral Team Leader

NHS AfC: Band 5

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as possible. With the recent addition of video-led ‘virtual’ consultations, we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge, and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does rebuild our patients’ lives.

We also offer attractive benefits such as:

• Tailored personal development to support career aspirations, including accredited clinical and management development programmes.
• Flexible working arrangements for a work-life balance that suits you and your needs.
• A dedicated reward programme, offering a range of national and local discounts, cashback, and tax relief schemes.

Sustainability

At Queen Victoria Hospital, we want to be the first Net Zero Hospital in England. To achieve that, we want every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light, and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, use energy and water efficiently, walk or cycle to work if you can, and focus on sustainability in the workplace.

The post holder will be responsible for the performance of the RTT and Referrals administration team and will line manage the seven members of staff. The post holder will be required to have a high level of RTT and pathway knowledge to explain and guide staff through the several complex pathways the trust has. You will work closely with the individual services and oversee the smooth running of the registration and validation of patient pathways.

We expect you to be hardworking, engaged, and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same.

Main duties of the job

• RTT validation: ensuring the trusts RTT waiting list is fully validated, data quality is of the highest standard in relation to RTT, and support the performance team in validation of pathways for external and internal audits.
• Referrals: to ensure the smooth running of the registration of patients, managing staff's workloads and prioritising work when required.
• Service development and analytics: to support the services in achieving the trusts RTT targets, and producing complex RTT and referrals data reports, analysing trends and putting forward any actions where areas of improvement are identified.
• Leadership and people management: line manager for the RTT and Referrals Team (7 staff members), this would include recruitment responsibilities, leading team meetings, and participating in the trusts annual appraisal process for all staff members.
• Communication: to communicate and exchange complex RTT information with all staff levels, using negotiation and persuasive skills.
• Education and training: leading on group training sessions in relation to the application of the RTT rules and the trusts access policy, as well as individual staff training. To be the trusts subject matter expert on the application of the national RTT rules.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

• To ensure the operation of an efficient and effective RTT (Referral to Treatment) and Referrals service that meets the needs of the trust. Responsible for the planning of RTT and Referrals service to ensure service needs are met and ensuring the development of a cohesive service.
• Managing day-to-day complex enquiries relating to RTT and Referrals, investigating, problem solving, and proposing solutions.
• To lead on the collation and validation of data for external and internal audits, and to be involved with any actions coming out of audits.
• To lead and organise any one-off validation exercises, producing reports on the outcomes of the validation and providing appropriate action plans.
• Manage and lead on a wide range of improvement projects and programmes, implementing policies, proposing changes to practices and procedures relating to RTT and Referrals.
• To be involved and participate in pathway management, providing expert knowledge and practical experience of RTT.
• To be involved and support the RTT and Appointments Manager with the planning and delivery of in-house RTT training of administrative and clerical staff, and other staff as required. Meeting identified training needs, planning delivery within/outside department.
• Communicate and exchange complex RTT and Referral information to a range of staff, administrative and clinical, both internally and externally, using negotiation and persuasive skills.

Person specification

Qualifications

• Degree level qualification or equivalent experience/knowledge

Experience

• Experience of using large databases or waiting list data
• Previous experience of direct line management

Knowledge

• Thorough and expert knowledge of Referral to Treatment pathways and targets, with extensive practical experience

Skills

• Proven record of planning, organisational, change management and administration skills
• Excellent level of verbal and written communication
• Excellent numerical and analytical skills

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.