RTT and Referral Team Leader

The post holder will be responsible for the performance of the RTT and Referrals administration team and will line manage the seven members of staff. The post holder will be required to have a high level of RTT and pathway knowledge to explain and guide staff through the several complex pathways the trust has. You will work closely with the individual services, and oversee the smooth running of the registration and validation of patient pathways.

We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same.

Main duties of the job

RTT validation: ensuring the trusts RTT waiting list is fully validated, data quality is of the highest standard in relation to RTT, and support the performance team in validation of pathways for external and internal audits.

Referrals: to ensure the smooth running of the registration of patients, managing staff's workloads and prioritising work when required.

Service development and analytics: to support the services in achieving the trusts RTT targets, and producing complex RTT and referrals data reports, analysing trends and put forward any actions where areas of improvement are identified.

Leadership and people management: line manager for the RTT and Referrals Team (7 staff members), this would include recruitment responsibilities, leading team meetings, and participating in the trusts annual appraisal process for all staff members.

Communication: to communicate and exchange, with all staff levels, complex RTT information, using negotiation and persuasive skills.

Education and training: leading on group training sessions in relation to the application of the RTT rules and the trusts access policy, as well as individual staff training. To be the trusts subject matter expert on the application of the national RTT rules.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

• To ensure the operation of an efficient and effective RTT (Referral to Treatment) and Referrals service, that meets the needs of the trust. Responsible for the planning of RTT and Referrals service to ensure service needs are met and ensuring the development of a cohesive service.
• Managing with the day to day complex enquiries relating to RTT and Referrals, investigating, problem solving and proposing solutions.
• To lead on the collation and validation of data for external and internal audits, and to be involved with any actions coming out of audits.
• To lead and organise on any one-off validation exercises, producing reports on the outcomes of the validation and provide appropriate action plans.
• Manage and lead on a wide range of improvement projects and programmes, implementing policies, proposing changes to practices and procedures relating to RTT and Referrals.
• To be involved and participate in pathway management, providing expert knowledge and practical experience of RTT.
• To be involved and support the RTT and Appointments Manager with the planning and delivery of in-house RTT training of administrative and clerical staff, and other staff as required. Meeting identified training needs, planning delivery within/outside department.
• Communicate and exchange complex RTT and Referral information to a range of staff, administrative and clinical, and both internally and externally, using negotiation and persuasive skills.

Person Specification

Qualifications

• Degree level qualification or equivalent experience/knowledge

Experience

• Experience of using large databases or waiting list data
• Previous experience of direct line management

Knowledge

• Thorough and expert knowledge of Referral to Treatment pathways, and targets, with extensive practical experience

Skills

• Proven record of planning, organisational, change management and administration skills
• Excellent level of verbal and written communication
• Excellent numerical and analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.