RTA Litigation Claims Handler

About us

Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do.

A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanent or fixed term contract.

The Role:

Reporting to the Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

What you'll be doing:

1. Ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
2. Working to achieve personal and department wide targets whilst adhering to our service level agreements.
3. Demonstrating a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.
4. Supporting the strategic development of the department and firm by developing high standards and increasing the clients' positive experience through continuous improvement initiatives.

What We Are Looking For:

• Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
• Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
• Able to engage effectively with clients.
• Happy to work towards targets.
• Able to work well under pressure and maintain attention to detail.

Contract: Permanent or FTC

Salary: Up to £30,000 per annum (Depending on experience)

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Leeds, The Wharf, LS1 4AZ

Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.

What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pays 9% into your pension (but you can take this as cash if you want!).
• 25 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
• 50% off motor, home and pet insurance.
• Free travel insurance and Green Flag breakdown cover.
• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy-as-you-earn share scheme.
• Employee discounts and cashback.

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.