Room Attendant – Jumeirah Carlton Tower

Jumeirah Carlton Tower; London; On-site; GBP 22,000 - 30,000; Full time

Job description

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Room Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To ensure that all areas assigned are cleaned and maintained to the required standard, including guest bedrooms and bathrooms, guest corridors, skirting, and furniture, fixtures, coverings, and fittings.
• To be fully aware of the work schedule and provide adequate notice if all work cannot be carried out.
• To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required.
• To attend training and meetings as required.
• To assist in maximizing productivity for the Department.
• To follow the Health and Safety manual handling and COSHH procedures closely.
• To take any lost property immediately to the Housekeeping Office to be recorded for safe return to the owner.
• To deliver requests to guests in an efficient and courteous manner.
• To ensure that all guest and colleague areas are clean and maintained to a high standard of cleanliness and maintenance, as assigned by the Housekeeping Manager and in accordance with Company policies and procedures.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a 5-star luxury property, preferably in London.
• Team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel.
• Demonstrated professionalism in interactions with both guests and fellow staff members.
• Previous experience as Housekeeping Porter desirable.
• A keen eye for detail is crucial, ensuring that every aspect of guest rooms and public areas is immaculate.
• Exhibit strong customer service skills, being attentive to guest needs and responsive to requests.

About the Benefits:

This role offers excellent employee benefits, making it attractive to high performers. This includes:

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

3 Months’ Service:

• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts – Stays in other Hotels
• Cycle Scheme
• Eye Test & Discount for VDU Users
• Dental Cash Back Plan

1 Year’s Service:

External Transfer Scheme

2 Years’ Service:

• Group Pension Plan with enhanced contributions
• Income Protection Scheme