Room Attendant

In a Nutshell
Working as part of the wider Housekeeping team, the Room Attendant will be responsible for maintaining the cleanliness and presentation of the hotel bedrooms.

Package Description
And now for the good stuff. Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

1. Competitive salary, benefits and we pay above the Real Living Wage.
2. 29 days holiday (increasing with length of service).
3. We operate a discretionary service charge system.
4. 50% Discount on food and beverage across all Exclusive properties.
5. Really big discounts of room nights across all Exclusive properties.
6. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
7. Meals on duty provided for free.
8. Recognition and rewards scheme.
9. Access to our learning platform including great training and development programs.
10. Free gym access + where available dedicated classes.
11. B Corp accredited and commitment to improving our People, Product and Planet.
12. Free downloads to newspapers, magazines and books.
13. Cycle to work scheme.

Main Responsibilities
Lots to do but lots of fun. The Room Attendant will be responsible for:

1. Maintaining luxury standards of cleanliness and service at all times.
2. Greeting guests when met in the course of the role.
3. Servicing guest bedrooms to our luxury standards.
4. Constant communication with the Housekeeping Supervisors.
5. Reporting any maintenance work to be carried out in bedroom.
6. Appropriately dealing with guest property if left behind in guest rooms.
7. Complying with all Health and Safety requirements of the role.
8. Working with cleaning chemicals in line with COSHH guidelines.

The Ideal Candidate
Are you right for us? Our successful Room Attendant will have:

1. An keen eye for detail.
2. The ability to work, understand and adhere to luxury standards.
3. The ability to work alone and as part of a team.
4. Good communication skills and a high level of spoken English.
5. Exceptional organisational skills.
6. Physical fitness.

About The Company
Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.