Robotics Change Management Engineer, Robotics Systems Support Engineering

Job ID: 2874188 | Amazon UK Services Ltd.

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics.

We are a smart global team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences around the world. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support needed to invent with us in ways that are rewarding, fulfilling and fun.

In this role, you will work on system configurations, service integrations, and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform. You will drive Robotics fleet change management and software retrofit projects to improve the performance, reliability, and safety of globally deployed robotic and automation systems. Your role will have a primary focus on new site launches.

Working in close collaboration with Software, Retrofit, Hardware, and Deployment Engineers, you will own integration and retrofit projects from strategic planning through execution and validation.

Key job responsibilities

1. Work Sunday through Thursday 7 am - 4 pm UK local time.
2. Oversee multiple robotics launches/implementations, upgrade and enhancement projects ensuring program goals are met; identifying opportunities for automation and continuous improvement, and drive change for the identified opportunities.
3. Collect the Voice of the Customer (VOC) data and share success stories during the lessons learnt workshops and review with cross-functional partners in Engineering and Operations to demonstrate value and efficiency.
4. Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.
5. Leverage existing guides, task lists and configuration processes, systems and tools to deploy Software at Amazon Robotics sites around the world.
6. Monitor queues, execute changes and respond to issues within defined SLAs.
7. May become a subject matter expert in one or more areas of robotics engineering and/or program management, serving as a point of escalation on critical issues.
8. Develop processes to implement product upgrades on fielded Amazon Robotics products.
9. Run configuration studies/pilots and write whitepapers to assess efficacy of changes.

About the team

We are a global team of EU, Australia and US launch and change management engineers who support a vast network of robots across Amazon's fulfillment centers worldwide.

BASIC QUALIFICATIONS

1. Bachelor's degree in engineering, computer science or equivalent.
2. Experience in QA engineering or process improvement.
3. Working experience with Linux and AWS.
4. Proven ability to root cause issues, drive improvements, and apply preventive measures.

PREFERRED QUALIFICATIONS

1. Experience with at least one automated test framework like Selenium or Appium.
2. Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality.
3. Six Sigma certified.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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