Roadside Patrol Team Leader

About us

We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us that's why we're thrilled to grow our teams and looking for people to join as Roadside Patrol Team Leader

What you'll do

This is a permanent role based in the regions below:

Luton, Leighton Buzzard, Letchworth, Stevenage, Hertford, Welwyn Garden City, St Albans, Aylesbury, High Wycombe, Amersham, Chesham, Watford, Potters Bar, Cheshunt.

Salary and Working Hours

• Up to £45000 base salary depending on experience, OTE 48-53k plus an additional 9% of base salary employer contributed pension.

This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, which may change as the role develops.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your home.

Key Responsibilities

• Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales.
• Protect our customers by ensuring to get it right for them in the safest and most secure way.
• Be responsible for day-to-day remote management of a patrol force team, including management of individual Roadside Technicians' performance and personal development.
• Identify opportunities and contribute to maximising roadside revenue opportunities while meeting customer needs.
• Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.
• Drive patrol performance and ensure performance metrics are consistently achieved across your team.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
• Collaborate with the roadside area manager to ensure that any payments by the roadside are processed in line with business procedures.
• Complete processes to indicate damage on cars while specifying steps taken to solve the problem and gain signature from customers.
• Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
• Ensure the best use of resources to meet customer demands and achieve operational metrics.
• Oversee safeguarding of the Green Flag patrol force, including lone working requirements.
• Oversee the vehicle maintenance of the Green Flag patrol force fleet.
• Process any insurance claims as a result of an accident involving a Roadside Technician.
• Take ownership for all associated people management activities of direct reports.
• Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

What you'll need

• Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.

Live and breathe the “People Leadership” qualities within the DLG leadership framework.

Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team.

Translate business strategy into meaningful direction and priorities for your team to achieve.

Collaborate with the Patrol Dispatch Manager to optimise the customer claims journey.

Develop, sustain, and improve relationships across the extended Rescue Leadership team.

Awareness and adherence to all Risk, Governance and HR policies and processes.

Who you'll work with

We embrace our individuality – you'll see it in the way that we think and work, ensuring you can enjoy making a contribution, have fun, and be yourself. We encourage each other to be the best we can be, and we reward you for your contributions.

You will be part of a team of roadside patrol operatives in your region reporting to an area manager.

Benefits

We offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension.
• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.