Road Logistics Customs Specialist

Are you thinking about accelerating your career with one of the most successful logistics organisations worldwide? We are looking for a Customs Specialist to strengthen our team!

Your Role

Reporting to the Customs Exports Exception Management Lead, you will be primarily responsible for Customs Export related processes within our organisation, focusing on exception management and SLA adherence, ensuring smooth operations, compliance, and operational excellence. You will play a critical role in monitoring systems and other tools to identify, classify, and resolve issues and exceptions efficiently. Note that the working hours are 4 on 4 off, 06:00-18:00h.

Your Responsibilities

1. Identify exceptions within processes, systems, or transactions – monitor data and systems to detect anomalies, analyse root causes, classify and prioritise based on severity & impact, realigning processes and highlighting system gaps for correction/improvement.
2. Efficiently resolve exceptions & prevent recurrence – develop corrective actions for immediate resolution, collaborate with relevant teams to resolve in a timely manner, and propose longer-term improvements to prevent future occurrences.
3. Provide internal team audit support to ensure compliance as well as consistency & improvement.
4. Maintain effective communication regarding exceptions.
5. Coordinate with all other relevant parties as required, e.g., customers, hauliers, and others.
6. Accurate tracking & reporting of exceptions.
7. Support in Lean principles to adapt and implement best practices.
8. Provide support to team members and end users on exception handling procedures and standard customs tasks.

Your Skills and Experiences

1. Proven experience in customs and process compliance.
2. Knowledge of customs export processes and procedures.
3. Experience in escalation management is a plus.
4. Strong communication skills and very good stakeholder management.
5. Excellent problem-solving skills and attention to detail.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.