Road Logistics Customer Service Specialist

Do you have a passion for road logistics and customer service? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact.

Your Role

Road Logistics Customer Service Specialist supports customers by providing helpful information, answering questions, and responding to complaints. You will deliver exceptional customer service and operational excellence to our branch clients by efficiently processing and meticulously monitoring shipments, ensuring compliance with logistics protocols and optimizing supply chain management.

Your Responsibilities

• Efficiently process bookings from clients and overseas agents into the system.
• Provide operational support for Logistics Account Managers as needed.
• Coordinate with all relevant parties to organize the movement of goods throughout the shipment.
• Address any issues that arise during a shipment and keep the client and/or Logistics Account Manager updated.
• Process sales and purchase invoices for the branch.
• Foster a team culture by working collaboratively at all times.
• Complete any reasonable tasks requested by your supervisor/manager in a timely manner.

Your Skills and Experiences

• Proven experience in Road Logistics, demonstrating a strong understanding of industry practices and procedures.
• Proficiency in English with excellent verbal and written communication skills.
• Strong communication and conflict resolution abilities, adept at managing and resolving disputes effectively.
• Strong analytical skills with the ability to interpret data and make informed decisions.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.