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Road Logistics Customer Care Specialist

Kuehne + Nagel AS

Whitehaven

On-site

GBP 25,000 - 40,000

Full time

30+ days ago

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An established industry player is seeking a Road Logistics Customer Care Specialist to enhance their logistics team. In this role, you will deliver exceptional customer service while leveraging your expertise in logistics and problem-solving skills. You'll manage freight planning, utilize advanced systems for booking and tracking, and ensure optimal service delivery. This is a fantastic opportunity to join a dynamic organization that values stability and offers international career growth. If you're ready to make a significant impact in the logistics field, this role is perfect for you.

Medical benefits

Dental benefits

Employee discounts

Tuition reimbursement

Excellent training programs

2+ years experience in truck brokerage and/or LTL logistics.
1+ years experience in customer service is essential.

Provide exemplary customer service to ensure cargo safety and timely delivery.
Utilize knowledge in LTL and truckload logistics to support customer needs.

Problem-solving

Customer service

Truck brokerage

LTL logistics

Team collaboration

Bachelor's degree in Transportation

Bachelor's degree in Logistics

Bachelor's degree in Finance

Bachelor's degree in Accounting

Microsoft Outlook

Microsoft Word

Microsoft Excel

DAT system

TMS (Transportation Management System)

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis site is looking for a new Road Logistics Customer Care Specialist to join our Road Logistics team.

Your Role

As our Road Logistics Customer Care Specialist, you will provide exemplary customer service to our customers, clients, and vendors to create a stellar customer experience. You will get to exercise your problem-solving capabilities and road logistics know-how to make sure our customers get their cargo safe and on-time.

Your Responsibilities

Utilize your knowledge in LTL, cubic capacity, LTL spot quotes, and full truckload to support our customers' logistics needs.
Determine best mode (LTL, Volume, and TL) based on transit and cost.
Book loads and utilize our DAT system to search for available trucks/new carriers.
Regularly input and update our TMS entries.
Perform daily planning of freight to maximize utilization and profit for our clients.

Your Skills and Experiences

Bachelor's degree in Transportation, Logistics, Finance, or Accounting is beneficial.
2+ years experience in truck brokerage and/or LTL.
1+ years experience in customer service.
A team player who can work effectively with all levels of an organization.
Comfortable with Microsoft Suite, especially Outlook, Word, and Excel.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

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