Risk & Controls Officer

KFH; London; On-site; GBP 125,000 - 150,000; Full time

Job description

At KFH we are looking for a risk and controls officer to join our Financial Services team in Wimbledon.

Are you Full CII MP, CeMAP (or equivalent) qualified? Are you an experienced competent Mortgage and Protection Adviser or Quality Case Checker? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a risk and controls officer to bring new thinking and embrace our legacy.

You will report into our Risk & Controls Manager.

Responsibilities of a risk and controls officer include:

1. Conduct regular case sampling of business submitted by consultants.
2. Provide timely and constructive feedback to all consultants on completion of an advice review, identifying trends and ensure that remedial work is completed within the appropriate timescale.
3. Collate and provide periodic reports to the Risk & Controls Manager to be used for consultant and adviser profiling.
4. Ensure that the outcome and results of all advice reviews undertaken are recorded accurately and in a timely manner.
5. Conduct regular customer outcome calls to evidence customer understanding in line with the principles of FCA Consumer Duty.

At KFH we are looking for a risk and controls officer with a proven track record to work to pre-determined deadlines in a target driven environment, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.