Returns Investigation & Resolution Technologist

Sainsbury's; Coventry; On-site; GBP 25,000 - 45,000; Full time

Job description

Why join us

Joining Sainsbury's as a Returns Investigation & Resolution Technologist means being part of a collaborative and innovative team dedicated to ensuring product quality, customer satisfaction, and continuous improvement. You will have the opportunity to play a key role in investigating and resolving serious product complaints for Argos, working closely with stakeholders to drive impactful changes and reduce return rates. With a supportive environment, opportunities for growth and development, and a focus on our valued behaviours, you will contribute to maintaining customer trust and shaping the future of product development at Sainsbury's.

What you'll do

As the Returns Investigation & Resolution Technologist at Sainsbury's, you will play a crucial role in managing serious product complaints for Argos, ensuring timely investigation and resolution in accordance with Service Level Agreements (SLA). Your responsibilities will involve conducting detailed analysis to identify trends and issues based on returns levels, customer reviews, and complaints, in order to guide efforts towards resolving key issues and reducing returns. Additionally, you will collaborate with various stakeholders, including product technologists, operations teams, buying teams, and external service providers, to recommend actions based on investigation findings and enhance product quality and customer satisfaction through changes in manufacturing processes and quality control measures. Your meticulous documentation of findings and maintenance of detailed records will be essential in driving product reliability, reducing return rates, and upholding customer trust at Argos.

Who you are

As a Returns Investigation & Resolution Technologist at Sainsbury's, you are a dedicated professional with a strong technical background and a keen eye for detail, committed to investigating and resolving serious product complaints for Argos. With your ability to analyse data, collaborate with various stakeholders, and make recommendations to enhance product quality and customer satisfaction, you play a crucial role in reducing return rates, improving product reliability, and maintaining customer trust. Your strong communication skills, problem-solving abilities, and proactive approach enable you to effectively coordinate investigations, document findings, and drive continuous improvement in product standards, ultimately contributing to the success of the organisation.

Qualifications

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

1. Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
2. We've also got you covered for your future with our pensions scheme and life cover.
3. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
4. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday.
5. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
6. And if you ever need it there is also an employee assistance programme.
7. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Responsibilities

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. From fragrance to car care, clothing and pots and pans, our General Merchandise team delivers all the non-food items for Sainsbury’s, Habitat and Argos customers. This multi-brand environment means you get to work across most areas. You can also be a pioneer, because the team believes in being brave, iterating and learning as they go. They also develop deep connections to other departments, which opens up a lot of different career opportunities for you. What’s certain is that you’ll spend time on the shop floor to get closer to customers, and bring a broad perspective and the full support of your manager with you wherever you decide to develop next.