Returns Coordinator

Austin Fraser; Tamworth; On-site; GBP 25,000

Job description

Returns Coordinator

Our Tamworth based client is looking for a Returns Coordinator to join their team. Your role will be responsible for the day-to-day administration of the returns good process.

As a Returns Coordinator, you will need to have/be:

1. The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills.
2. Excellent written and verbal communication skills.
3. Experience of working in a busy environment.
4. Ability to work equally well in a team as well as manage their own workload and time effectively.
5. Ability to work under pressure.
6. Ability to analyse information.
7. Ability to adapt and use initiative to understand how to prioritise and get a resolution.
8. A basic knowledge of Word, Outlook, Excel and Sage is preferred.
9. Previous experience of working in a busy Customer Service/administration role.

Details:

• Salary: £25,000
• Working Hours: Monday - Friday 9.00am - 5.00pm
• Location: Tamworth (on site)
• Duration: Permanent

Role of Returns Coordinator:

1. Responsibility for coordinating debit entry and credits for the business.
2. Entry of all debit notes, both emailed and posted, on the in-house system.
3. Monitoring Returns email inbox and ensuring all queries are dealt with promptly.
4. Running credits from the in-house system and Sage.
5. Scanning debits and corresponding paperwork onto the archive system.
6. Deal with all incoming debit queries (via telephone and email) both internal and external.
7. Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods.
8. Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders.
9. Liaise with National Sales Managers and external team to resolve aged debit queries.
10. Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse.
11. Investigating price queries with Customer Service and the Commercial team.
12. Co-ordination of faulty returns and liaising with Quality departments on fault testing.
13. Liaising with Commercial team to produce rebate credits.
14. Dealing with POD requests from carriers.
15. Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution.
16. Regularly chase all outstanding returns/queries by phone and email.
17. Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve.
18. Picking up the switchboard overflow calls.
19. Support/Cover for the wider Customer Service/Admin Department.

Benefits of working as a Returns Coordinator:

• 23 days annual leave + bank holidays.
• Option to purchase up to 5 extra days annual leave.
• Health Cashback Plan.
• Pension Scheme.
• Life Assurance.
• Free Parking.