Returns Coordinator

Espire; Tamworth; On-site; GBP 20,000 - 30,000

Job description

Scolmore have an exciting opportunity for a Returns Coordinator to join our busy Customer Service department, being responsible for day-to-day administration of the returned goods process.

Main Duties:

1. Responsibility for Coordinating debit entry and credits for Scolmore
2. Entry of all debit notes, both emailed and posted, on to our in-house system
3. Monitoring Returns email inbox and ensuring all queries are dealt with promptly
4. Running credits from our in-house system and Sage
5. Scanning debits and corresponding paperwork on to our archive system
6. Deal with all incoming debit queries (via telephone and email) both internal and external
7. Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods
8. Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders
9. Liaise with National Sales Managers and external team to resolve aged debit queries
10. Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse
11. Investigating price queries with Customer Service, and the Commercial team
12. Co-ordination of faulty returns and liaising with Quality departments on fault testing
13. Liaising with Commercial team to produce rebate credits
14. Dealing with POD requests from carriers
15. Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
16. Regularly chase all outstanding returns/queries by phone and email
17. Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
18. Picking up the switchboard overflow calls
19. Support/Cover for the wider Customer Service/Admin Department

Skills and Experience

1. The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills
2. They should have Excellent written and verbal communication skills
3. Have experience of working in a busy environment
4. Work equally well in a team as well as being able to efficiently manage their own workload and effectively manage their own time
5. Ability to work under pressure
6. Ability to analyse information
7. Be able to adapt and use initiative to understand how to prioritise and get a resolution
8. A basic knowledge of Word, Outlook, Excel and Sage is preferred
9. Previous experience of working in a busy Customer Service/administration role

Benefits:

• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL