Retirement Living Assistant

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Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary: £24,627 per annum (pro rata)
Working Hours: Part time 30 hours per week
Working Pattern: Monday to Friday - 8:30am - 3pm
Location: Bushell Court CH43 1UX and working across Ormerod Court CH63 7RZ & Acorn Close CH63 8RH across the Wirral area

The difference you will make as a Retirement Living Assistant

You will be working across multiple schemes within the Wirral area and will also be expected to cover if staff are on Annual leave/Sickness. There are 12 schemes on the Wirral/South Wirral patch and you will be the main point of contact for customers and external partners. You will act as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained while working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

About you

We are looking for someone with:

• Experience of working in a customer focused environment
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Role Profile

• Act as an initial point of reference on the phone or in a reception area as required
• Assist in the provision of comprehensive housing management including working with tenancy agreements
• Carry out day-to-day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
• Report repairs and maintenance needs on behalf of the customer following agreed procedures
• Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
• Work in line with, monitor and report any discrepancies in health and safety standards within schemes
• To ensure that the company's Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
• Promote and encourage a high level of customer involvement, consultation and communication
• To monitor standards of maintenance and cleanliness by conducting regular site inspections
• To have the ability to use appropriate IT systems and maintain professional and timely records
• To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
• Monitoring and meeting relevant health and safety standards in properties
• Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost-effective
• Working with colleagues to ensure key performance indicators (voids and arrears) are being met
• To travel, within a reasonable distance, to provide cover to other schemes as required
• To ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery
• To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
• Any other relevant duties as required by the designated manager

Knowledge, Skills and Experience

• Experience working in a Customer Focused environment
• Experience of working with vulnerable and older people
• Flexible and responsive attitude
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
• Formal care, support or housing qualification