Retentions Account Manager

RETENTIONS ACCOUNT MANAGER / STOCKPORT / UP TO £40,000 PER ANNUM OTE / PART TIME OR FULL TIME HOURS AVAILABLE
Exciting new opportunity for an experienced Account Manager to join a growing organisation. Competitive basic (up to £30k) and good commission structure (realistic OTE £40K).
Keeley Travis stands at the forefront of technology and business solutions, offering first class services in Docuware, mobile B2B, hosted telephony, and managed print services. We are dedicated to innovation and excellence, providing our clients with cutting-edge solutions tailored to their business needs.
As we continue to expand, we require a talented Retentions Account Manager to join our dynamic team. This role is not new business sales—your primary responsibility will be to retain and grow our existing mobile customer base through contract renewals, upgrades, and proactive account management.

What's on Offer?

1. A salary of £25,000 - £30,000 (D.O.E.) per annum with £10,000 OTE.
2. Flexible hours - open to full time or part time (9:30am - 2:30pm).
3. Free on-site parking.
4. Collaborative and supportive work environment.
5. Real career progression.

Key Responsibilities of the Retentions Account Manager:

1. Retain and upgrade existing mobile accounts.
2. Manage client accounts, ensuring they are on the best plans.
3. Handle spend caps, bolt-ons, and other account adjustments to optimise customer experience.
4. Generate and process required paperwork for contract renewals and upgrades.
5. Provide excellent customer service and build strong relationships with clients.
6. Support the wider sales team with account management and administrative tasks.

Skills & Experience:

1. A sales-driven mindset with a focus on customer retention rather than cold sales.
2. Strong account management skills with the ability to maintain and grow existing relationships.
3. Attention to detail when handling contracts, paperwork, and client needs.
4. Excellent communication and organisational skills.
5. Experience in the mobile phone industry or a similar telecoms/business solutions environment is a bonus but not essential.

Why Join Us?
Keeley Travis is not just a workplace. We are a community that fosters growth and development through first-class training provided by our leading partners. With competitive pay, good commission structure, and a solid foundation of clients, you will have a unique opportunity to grow professionally and personally.

What's Next?
If you have the sales and account management skills to be successful in this brand-new Retentions Account Manager position, we would love to hear from you. APPLY NOW for immediate consideration.