Retail Team Leader - Central London

DCK Group; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job description

Role Title – Retail Team Leader/Supervisor - 35 hours per week - £14.00 per hour

Shift Pattern:
Monday 7, Tuesday 7, Wednesday 7, Thursday 7, Friday 7

You will be required to work a Saturday every other week.

This is a temporary role until 26/12/2025.

About DCK:
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Next and many more!

Role Overview:
Our Retail Supervisors are key to our business, providing face-to-face contact and hands-on merchandising expertise in the stores that we work with, as well as line management responsibility to our team of retail associates. In return, we provide:

• Competitive rates of pay
• Free jewellery - up to £55 per month!
• Pension Scheme with DCK contribution
• Life assurance
• Training & Development opportunities
• Long Service Recognition scheme

Contract Details:
This will be on a 35 hour contract per week, Monday to Friday. Pay rate is £14.00 per hour.

Location: You will cover the zone of Central London.

Desirable Skills:
Being tech-savvy is desirable as we use various apps to make working here as smooth as possible.

Job Responsibilities:

• You will need to be host and customer-focused, with a friendly, polite, professional, and positive attitude – an ambassador for our brands.
• Consistently deliver excellent product presentation and visual merchandising standards in order to optimise sales.
• Provide line management support to your team of retail associates, offering zone escalation support and ad-hoc expertise when required.
• Follow all operational processes and policies, ensuring an efficient and safe working environment.
• Your appointments will be planned for you using our industry-leading scheduling system which you will access on your mobile phone.

The Experience We Are Looking For:
Supervisory experience in a retail setting is a must: you need to love working in a team and enjoy building productive professional relationships.

• Confident & positive with good interpersonal skills.
• Happy to work unsupervised, following written & visual instructions.
• Has a great standard of personal presentation as an ambassador for our brands.
• Able to travel efficiently to all locations in the zone using your own vehicle. You must be a driver to fulfil the needs of this role, so please only apply if you have a full valid driving licence and access to your own vehicle.
• Access to a device with the operating system of either Android 8.1 or later OR Apple iOS 13.4 or later.
• Confident with the use of mobile software and apps.

Application Process:
Please send an updated CV to be considered!