Retail Services Director - The Excel

Retail Services Director - The Excel

£90,000 per annum

• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards

• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

ABOUT ERS - ExCeL Retail Services

ExCeL Retail services is a partnership between the ExCeL London & Levy where we want to create an attendee & destination retail proposition at ExCeL London for the delivery of a unique and world class food and drink offer.

Our key aims are:

1. To deliver a diverse, accessible and affordable service offer of the highest quality that reflects the ExCeL's brand by being genuinely creative, relevant and resonant.
2. To deliver a range of high-quality food and drink offers at sufficient capacity to meet the expectations of ExCeL's broad range of services.
3. To deliver a distinctive and unique food and drink offer that creates the ExCeL as a leading destination for food and drink in the exhibition and entertainment space.
4. Grow the financial return from retail food and drink in accordance with the 5 year growth plan.
5. Deliver the above in accordance with ERS values, including:
1. Staff diversity - ERS Food & Drink staff to be at least as diverse as the population of London, with the aim to achieve the diversity of that within the borough Newham.
2. Environmental sustainability - aim for Net Zero food and drink operations by 2027 inline with Levy commitment.
3. Accessibility- ensure ERS Food and Drink offers provide value for money, delivers to a range of price points and aims to meet the needs of customers with access requirements.
4. To develop a new robust and sustainable business model which can provide a strong platform for the next ten years delivering an increased profit contribution.

ERS (ExCeL Retail Services) COMPRISES:

• 24 boulevard retail units - broad range of branded and unbranded retail offerings.
• Bridge Restaurant - 140 seated restaurant.
• Frictionless store - Automated shop with over 200 SKU's.
• In-Hall Retail Activities - as required retail offering which includes - coffee shops, street food and bars.
• Immerse London - London's newest immersive zone will have a newly developed range of retail services.
• High street coffee brand.
• High end street food and bar.
• Small plates & wine bar.
• Destination restaurant offer.

The total operation generated an annual turnover of circa £20 million. The aim is to grow this revenue and resulting net profit over the next 5 years. ExCeL and Immerse London will attract an annual audience of over 5.5m to attend events & experiences.

THE ROLE

A high-profile opportunity for a dynamic, senior and inspirational retail professional, experienced in delivery across multi-site retail and event spaces, ideally with experience working with external food & drink providers. To lead and inspire a team of Department Heads and their teams to deliver exceptional retail and guest experience thereby optimising sales and profitability, in line with ERS values, and, underpinned by a structured approach with an appropriate focus on compliance with relevant company policies, standards and employment principles.

Reporting to the ERS Board and through close liaison with key stakeholders, you will be directly responsible for the key result areas below (amongst other general responsibilities). As a member of the ELH (ExCeL London Hospitality) Senior Leadership Team (SLT), you will be expected to contribute to the strategic development and sound management of the organization in collaboration with other SLT (Senior Leadership Team) members.

About You

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.