Retail Risk Investigator - Support Services Global Support Centre

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone.

ABOUT THE ROLE

We have an exciting opportunity for an enthusiastic and detail-oriented individual to join our team as a Retail Risk Investigator on a 14 month MAT leave contract. In this role, you will be at the forefront of managing investigations related to theft, fraud, security, and loss. Your responsibilities will include conducting thorough investigations and collaborating closely with internal stakeholders and law enforcement to address cases effectively.

As a Risk Investigator, you will leverage insights from reporting and dashboards to proactively identify areas that require investigation. You will play a crucial role in delivering clear and actionable directions to Area Managers for critical stores. Additionally, you will provide Security and Safety support to both Retail and Distribution centers, managing security solutions.

Your impact will extend to supporting the execution and governance of the stocktake process for your region. You will be instrumental in identifying breakdowns in processes and taking swift action to resolve issues, collaborating closely with Retail and Distribution Center teams to enhance overall performance.

In this role, you will also be responsible for verifying the correct use and maintenance of physical security systems, including CCTV, merchandise tagging, security locks, safes, and alarms. If you are a problem-solving enthusiast with a passion for analyzing data to enhance the functionality and success of your team, the role of Risk Investigator may be the perfect fit for you.

SKILLS & EXPERIENCE

• In-depth understanding of Retail Operations and commercial dynamics
• Proven experience in Loss Prevention within retail and / or Distribution Centers
• Extensive background in conducting investigations (preferred, not essential)
• Familiarity with relevant HR and ER requirements
• Expertise in physical security controls and systems (preferred, not essential)
• Strong analytical abilities focused on fraud and loss prevention
• Proven problem-solving skills and a proven track record of excellence in execution

OUR CULTURE

To describe COTTON ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical. Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation.

BENEFITS

We are committed to personal and professional development, which is supported by an ever-growing and expanding structure. We believe our people deserve the best space to do their best work and to support this we provide :

• 50% team member discount off all brands (excl. Ceres Life which is 30% off)
• A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)
• A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
• The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
• Flexible working – enabling you to find the right working rhythm to be at your best.
• Competitive salary packaging – ensuring we are constantly benchmarking to industry.
• On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
• An Employee Assistance Program for you and your family.
• Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
• Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.
• Do you have a dog? Bring them into the office. We love them!

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.