Retail Operations Manager

We are recruiting a Retail Operations Manager for a large Property Management firm. This is a position where you will work alongside the Head of Retail, Operations, and Commercial teams. You will be working for one of the most iconic sites and Retail shopping centres in London and will be a valued Brand Partner. Reporting into the Senior Retail Manager, you will interact with Retailers and Food & Beverage operators across the scheme. The main responsibilities are to manage brand partner relationships, drive sales, and produce accurate retailer statistical data, ensuring a continuous review across all occupier operations. You will be accountable for the design and management of the scheme’s brand partner meetings plan, including retailer, leisure, and F&B meetings as well as other major space users. Incorporating all actions and recording data to ensure all service targets are met and delivered at all times. The ultimate goal is to drive operational improvement by building relationships with all retailers and ensuring the business delivers ‘world-class services.’ We are looking for a candidate who is passionate about Retail and wants to add value as a strong retail ambassador and brand partner.

Role Responsibilities:

• Assist in the design and delivery of the Scheme’s retailer communications plan including newsletters, e-mail updates, and CRM management.
• Design, deliver, and collate retailer research data including the production of trend analysis reports from trading data.
• Ensure that brand partners upload their sales turnover and transaction figures onto the reporting platform on a weekly basis.
• Monitor and report retailer performance through turnover reports and on-the-ground observation, flagging underperformers and retail concerns to the Landlord and Head of Retail Performance as appropriate.
• Conduct detailed KPI analysis to help drive brand performance and support key wider business strategic decision-making processes.
• Work closely with various service partners and the client to increase levels of environmentally friendly practices.
• Escalate brand issues and support the wider team to ensure lease compliance with suitable follow-ups in place.
• Monitor footfall data and raise awareness on areas that receive a low number of visitors.
• Collate information and monitor retailer special events, providing feedback to the client as appropriate.
• Deliver clear and concise written reports for both internal and external use, ensuring these meet the established/agreed submission deadlines.
• Provide feedback to management meetings and departmental managers daily/as required regarding retailer updates and issues arising.
• Work closely with the Retail Operations Team to create and implement planned retailer toolbox talks and training.
• Collaborate with external organisations and stakeholders to create opportunities for brand partners to enhance service delivery by maximizing training, recruitment, and retention opportunities.
• Liaise with department managers to ensure both retailer compliance and project participation is achieved at all times, working with brand partners to create action plans for improvement where necessary.
• Maintain safe working practices in line with statutory requirements and escalate accordingly.

What the successful candidate will possess:

• Knowledge of working at a strategic level within a Retail, Leisure, or Hospitality environment.
• Prior experience working within the Retail and/or Food and Beverage industry.
• Excellent presentation skills delivered to both management and operational teams to engage and motivate individuals.
• Knowledge of data analysis and production of accurate reports encompassing trends.
• Key attention to detail and demonstrated skills in producing exceptional written and oral communication.
• Ability to establish credibility using people management skills, demonstrating exceptional customer service qualities to achieve results under pressure.
• Analytical skills to influence management levels and develop excellence for internal and external customers.
• Ability to design and develop retailer research data and analyze enhanced reports.
• Knowledge of developing communications plans with retailers and management teams.
• Knowledge of accounting, bookkeeping, or data processing within a retail environment.