Retail Operations Manager

Sussex Emmaus is a charity dedicated to making a difference in the lives of those who have previously experienced homelessness. We provide accommodation for up to 58 people (known as Companions), helping them out of homelessness and providing them with a place to feel safe and secure whilst supporting them to develop and thrive.

We have a fantastic opportunity for a passionate and dynamic Retail Operations Manager to motivate our team of Companions and volunteers. Working in conjunction with the Business Manager and other Retail Managers, you will have the passion and leadership skills to motivate people in compliance with our Emmaus ethos, mission, strategic aims, organisational objectives, and policies. Working alongside and instructing Emmaus Companions and volunteers in sourcing, researching, pricing, and merchandising stock, you will ensure the optimum selling price for each donation. It's hard work but no two days are the same, and you'll find it rewarding helping others to thrive. If you can communicate confidently at all levels, have a desire to support the development of people with a variety of needs, and possess a positive, motivational attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Job Dimensions
- Line manager to the Van Team
- To lead, supervise, and work alongside Companions who are allocated to the retail team for the Superstore building and warehouse during business operating hours
- To lead, supervise, and work alongside volunteers who are allocated to the retail team during business operating hours

Accountabilities
- People
- Retail Operation
- Stock Management
- Safety, Health & Environment
- Recycling/Reuse and Waste Management
- Other Duties & Special Requirements

Person Specification
Essential Skills:
- Ability to inspire and motivate people to achieve their full potential
- Ability to recommend and implement ideas to increase income and upskill Companions
- Competent IT user including Microsoft Office Packages, internet, and email
- Effective verbal and written communication
- Effective listening
- Ability to remain calm under extreme pressure
- A positive customer services attitude
- Able to supervise Companions and volunteers
- Able to work as a team member and team leader; participative management style; ability to enable and empower rather than direct; leadership skills of a high order
- Ability to relate to and work with a variety of people
- Ability to prioritise workload, balancing competing demands
- Effective administration, organization, and time management
- Ability to delegate
- Competent use of social media including Facebook, Instagram, TikTok, Pinterest
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Conflict resolution

Essential Experience:
- Retail experience
- Experience in managing a team of 20 or more
- Ability to manage conflict within the workplace
- Team building, coaching, supervision
- Customer service
- Line management
- Cash/till system management
- Experience of complying with Health & Safety regulations

For more details on accountabilities, desirable skills and experience, and how to apply, please download an application pack from our website and submit your CV and a one-page statement explaining how you meet the person specification. Applications may close before the deadline, so please apply early to avoid disappointment.

Sussex Emmaus offers:
- Salary ranging from 29K to 32K depending on experience, Tuesday to Saturday, 8.45 AM – 5 PM
- Annual Leave: 25 days per annum, plus 8 bank holidays
- Pension: 5% employer contribution
- Training & Development: Individually tailored induction, training, and development
- Employee Assistance: A 24/7 employee assistance scheme is available
- 6 months probationary period