Retail Operations Manager

Retail Operations Manager

Company Summary:

Barnham Windows & Conservatories is a well-established window, door, and conservatory installation company with over 10 years in business. Backed by a team with more than 100 years of combined industry experience, we are dedicated to providing exceptional service to all of our customers. Our focus is on quality, reliability, and, above all, customer satisfaction in every installation—big or small. With an emphasis on gaining return customers over many years.

Job Outline:

We are seeking a highly motivated and experienced individual to head up our retail operations at our showroom in Barnham. As our Retail Manager, you will guide customers through every step of the process, from initial contact to scheduling installations and ensuring a high standard of aftercare. Your contributions will directly impact the satisfaction of our customers and the growth of our business. The successful candidate will oversee all aspects of retail operations and have the autonomy to improve existing processes as part of the management team.

Key Responsibilities:

1. Be a key focal point for customer interaction, ensuring a smooth and trouble-free installation experience.
2. Schedule and supervise installation teams, providing first-class service to our clients.
3. Plan and schedule jobs efficiently to minimize downtime for installation teams.
4. Develop and implement process improvements to enhance operational performance.
5. Manage and motivate both office and installation staff.
6. Collaborate with the management team to develop and grow the business, contributing to strategies that benefit the company and its staff.
7. Report and track performance of installation teams.

Requirements and Skills:

1. Strong problem-solving ability and a proactive work ethic.
2. Proven experience in confidently and efficiently leading a small team of fitters and office staff.
3. Excellent organizational skills, particularly in scheduling, customer relations, and project management.
4. Ability to work under pressure and meet deadlines.
5. A confident telephone manner and proficiency in IT systems (Microsoft office, CRM programs, window design software).
6. Knowledge of window, door and roofing systems and associated products.
7. Have experience of using window design software.
8. There will be some requirement to assist in the loading and unloading of company and supplier vehicles.

Benefits

1. At least 28 days holiday entitlement.
2. Pension.
3. Salary starts at £35000 and is based on your skills and experience.
4. A future, targeted bonus scheme will also form part of your package.

If you’re ready to take on a key role in a growing, customer-focused company, we’d love to hear from you! Send your CV and cover letter to info@barnhamwindows.co.uk today.