Retail Operations & E-Commerce Coordinator

Retail Operations & E- Commerce Coordinator – Fulltime

We are seeking a dynamic and highly organised individual to join our Harrods team, supporting both the retail sales team and eCommerce operations for Tom Ford. This new role will be integral in ensuring smooth communication and coordination between the store and online teams, optimising the customer experience both in-store and online.

About this role:

As a Retail Operations and E-commerce Coordinator for Tom Ford at Harrods, you will play a vital role in delivering exceptional customer service both in-store and online. You will be responsible for managing customer transactions, assisting with product inquiries, and ensuring smooth coordination between the retail and e-commerce teams. The ideal candidate will have 1-2 years of experience in retail and e-commerce, preferably in luxury retail. Strong organisational skills, attention to detail, and a passion for luxury products are essential, along with excellent communication abilities and the ability to work collaboratively with the team. Experience with inventory management, cashier duties, and customer-facing roles is key to success in this position.

About you:

• A passion for delivering exceptional, personalised service both in-store and online, ensuring each client receives a seamless luxury experience.
• Confidence in managing customer transactions, assisting with product recommendations, and handling inquiries both in-person and online.
• Experience in cashier duties, including handling transactions, processing payments, and maintaining accurate end-of-day reporting.
• Strong organisational skills and attention to detail, ensuring smooth operational processes across both retail and e-commerce channels.
• The ability to work independently as well as part of a dynamic team, contributing positively to store operations and team collaboration.

Responsibilities

• Process customer transactions on the sales floor efficiently and accurately.
• Handle cashier responsibilities, including setting up the cash register and closing procedures, ensuring smooth transactions and accurate end-of-day reporting.
• Provide exceptional service, assisting clients with inquiries, returns, and exchanges.
• Support the retail team in maintaining an organised and visually appealing sales floor.
• Collaborate with the e-commerce team to manage online orders and ensure timely fulfilment.
• Coordinate online returns and exchanges to ensure customer satisfaction.
• Manage stock flow between retail and e-commerce, ensuring accurate inventory levels.
• Process orders and payments through both in-store and online systems, following company policies.
• Assist with product recommendations and styling requests for clients, both in-store and online.
• Communicate product availability with the e-commerce team and support promotional campaigns.
• Assist with operational tasks, including stock replenishment and store opening/closing procedures.