Retail Operations & Communications Manager Ukeu

THE ROLE

Supporting the Head of Operations in strategically and proactively implementing operations, communications and administration for the retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business. Giving our store teams the best experience to deliver impeccable customer experience and support the brand to achieve our goals.

This role may require some weekend, bank holiday and standard out of hours working availability.

WHAT WILL I BE DOING?

Customer Experience & Engagement

1. Monitor customer feedback and work with teams to improve in-store experiences and resolve complaints. Work with teams to give the best processes to enhance store experience.
2. Implement programs and initiatives aimed at improving customer loyalty and satisfaction.
3. Analyze customer behavior and trends to partner with merchandising on promotions and service delivery strategies.

Budget & Cost Management

1. Manage budgets related to retail operations, ensuring resources are allocated efficiently.
2. Track and report on retail expenses, sales forecasts, and store profitability.
3. Collaborate with procurement and supply chain teams to manage inventory and reduce waste.
4. Partner with ESG teams to deliver the best experience for brand and the environment.

Brand Alignment & Visual Merchandising

1. Work closely with the visual merchandising and design teams to execute in-store promotions, events, and seasonal campaigns.
2. Ensure all stores have the tools and training to deliver to brand guidelines, visual merchandising standards, and promotional displays.

Reporting & Analytics

1. Collect and analyze data on sales, inventory turnover, and operational efficiency to report to the global head of retail operations and profit protection.
2. Generate performance reports, identifying trends, challenges, and opportunities for improvement.
3. Implement solutions based on data-driven insights to enhance store performance.

Crisis Management & Problem Resolution

1. Address operational issues in real-time.
2. Lead efforts to ensure stores comply with health and safety regulations and other relevant guidelines.

Technology & Systems Management

1. Oversee the implementation and maintenance of retail management software and systems (POS systems, inventory tracking, etc.).
2. Stay up-to-date on retail technology trends and suggest innovations that could improve operational effectiveness.

WHAT SKILLS DO I NEED FOR THE ROLE?

1. Talent - Creating high performing, energized and engaged teams within retail Operations.
2. Leadership - Strategic, Inspirational, Innovative with a proactive style.
3. Innovative Thinking - Strategic and proactive with highly operational thought process and end result in mind.
4. Forward thinking - in planning, moving digital, becoming global and future proofing the business.
5. Project Management - Ability to manage and roll out Global projects from conception, implementation to evaluation stage.
6. Partnerships - Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills.
7. Solution driven - Implements solutions to improve operations in stores to support the Brand Strategy which lead to long term excellence with a view to roll out globally.
8. Results focused - Driven to deliver the best brand experience in all channels.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid