Retail Manager

Job title: Shop Manager - Charity Retail
Location: Wells Shop
Hours: 32 or 40 hours per week - worked in rotation 5 days out of 7, to include Sundays and Bank Holidays.
Salary: £27,727

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

About Us

Children’s Hospice South West provides care and support for babies, children with life limiting conditions and their families. Working as part of a small team, you will support the manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community. As a Shop Manager, you will be involved in all aspects of running the shop.

The Role

In addition to excellent teamwork and a collaborative approach, you should have the passion, leadership skills and experience to motivate a team of staff and volunteers. Team members should be commercially aware, driven, well organised, and hands-on to maximise profits and generate stock, helping us raise valuable funds.

If you have experience of managing a team of paid staff and volunteers, enjoy being on the shop floor, have an interest in fashion, and drive sales through great customer service, whilst knowing that your work helps to raise a smile every day – this may be the job for you!

The Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail at managerial/supervisory level and delivering targets and objectives. You will have the ability to motivate a team and use your own initiative.

What we offer

We value our staff and offer an excellent working environment with an enthusiastic and committed team. Benefits include:

1. 33 days (plus bank holidays) holiday entitlement, which increases with service
2. Enhanced sick pay scheme rising up to 6 months full and 6 months half pay
3. Personal pension scheme with 7% employer contribution
4. Family friendly policies, with enhanced maternity/adoption pay
5. Occupational health, wellbeing and counselling services and employee assistance programme
6. Group life insurance scheme
7. Training and development opportunities
8. Environmental and green agenda
9. A supportive and inclusive environment
10. A chance to make a real difference

Training

Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display.

To find out more about what you could be part of, please look at our website.

How to Apply

Please apply by clicking on the link before the closing date of 1 May 2025. Please note: We may close this vacancy early if sufficient suitable applications are received; therefore we recommend you apply early.

Interview Date: TBA

If you have any questions, please visit our website to find out more, or use our email to contact us and speak to one of our HR team today.

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.

Charity Registration Number: 1003314

You may have experience of the following: Charity Shop Manager, Retail Manager – Charity Sector, Community Store Leader, Retail Manager, Social Impact Retail Manager, Fundraising Shop Manager, Retail Sales Manager, Customer Experience Retail Manager, Store Sales Leader, Retail Operations Manager, Shop Floor Manager, etc.

REF-221 018