Retail l&d Specialist

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

We believe our stores to be a differentiator in the consumer experience with our iconic brand. They are also the environment in which our retail management teams can help their people to thrive, find joy, and do their life’s best work. To bring our authentic DM’s brand experience to life for our consumers, our retail teams need to demonstrate excellence in service, product knowledge, operations and leadership – that’s where you come in!

As a key partner to the Global Retail Training Lead, the Retail L&D Specialist plays a vital role in empowering our retail teams for success. Our vision is to develop retail teams like no other through best-in-class learning experiences, enabling our retail teams to learn and grow to drive commercial performance, and develop and retain our talent.

As our Retail L&D Specialist you will be responsible for:

1. Developing and implementing a global onboarding framework for retail roles in collaboration with regional teams and support functions.
2. Delivering scalable, innovative learning solutions, including engaging resources and interactive training, ensuring consistency across all retail employees.
3. Designing and facilitating training to: enhance service, selling behaviours and commercial acumen; strengthen product knowledge and storytelling; improve store operations; and develop leadership capability.
4. Partnering with retail leadership and HR to assess global learning needs and co-create training solutions.
5. Managing Myagi, our retail training platform, by curating high-quality digital content, analysing impact, and coordinating Regional Retail Myagi Champions.
6. Maintaining relationships with external providers.
7. Evaluating training effectiveness to refine and enhance retail development programs.
8. Advocating existing tools and processes while driving continuous improvement at Dr. Martens.
9. Coordinating and managing L&D activities, ensuring seamless execution of development interventions.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

1. An extensive background in retail management that brings a clear vision of what good looks like.
2. Experience of designing and delivering training effectively in a fast-paced, retail environment.
3. A passion for learning and development – acting as an ambassador for continuous, lifelong learning and an advocate of blended and self-led learning for all.
4. Demonstrable verbal and written communication skills that reflect our values, behaviours, and ways of working to engage individuals and teams.
5. Strong presentation, facilitation, and coaching skills – able to deliver with clarity and impact and to change your style to suit your audience.
6. Proven ability to plan, organise, prioritise, and manage multiple tasks efficiently.
7. The ability to build strong relationships, quickly and to collaborate with and inspire confidence amongst a variety of stakeholders.
8. A keen eye for detail, taking pride in accuracy of information and consistency of message.
9. An interest in making use of data and insights to evaluate and assess the impact of learning.
10. Confidence in Microsoft applications including PowerPoint, Excel, and Teams.
11. Previous involvement in project work.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

#LI-AH1 YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.