Retail Delivery Manager - Beauty

MARKS&SPENCER; London; On-site; GBP 30,000 - 60,000; Full time

Job description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

The Retail Delivery Manager is a critical role within the Beauty business unit, the role sits at the heart of the team to support the delivery of the 3rd Party Brand Strategy and Roadmap. The role is key in the execution of Brand Onboarding and distribution changes and enables the plan and BU Staffing & Education approach. The role should be recognised by the wider team as a critical value-adding role and driving impact in the business unit and M&S.

Your key responsibilities will include:

• Engage all stakeholders and effectively lead cross-functional project teams to deliver an effective 3rd party brand onboarding process, continuing to optimise and improve this to significantly reduce the time it takes us to onboard brands.
• Work with store design, Branded Buying teams and Brands to define and lead rollout of new store propositions to support in delivery of our ambitious branded roadmap, recognising the key role this plays in our negotiations.
• Determine and manage retail proposition roll-out and update plans to agreed timescales, cost and business case benefits e.g. Make-up kit changeover with product, Core Brand Elevation 'L Boards'.
• Lead store renewal programme across Beauty, liaising with required stakeholders to deliver this on time and to budget with minimal disruption. Lead Beauty Staffing & Education strategy and subsequent delivery, both across M&S Beauty Advisors and owning relationships with 3PB to maximise the productivity of our staffing investment, working to deliver optimal headcount. Work with stakeholders to develop auditable process on payment to deliver to target and within budget.
• Development of a business-aligned, customer-centric retail proposition that delivers business goals and targets across Beauty and in 3rd party beauty brands.
• Supporting in the delivery of operating plan and customer targets.
• Ongoing focus on driving innovation and performance improvement to deliver additional customer and business benefits.

Who you are

This role is best suited to candidates who have a proven track record in commercial and operational roles in Retail both in Stores and Head Office.

Your skills and experience will include:

• Understanding of end to end Retail, Space, Store Design and Property functions. Commercial acumen and drive to improve productivity of our retail space and service investment.
• Leading and motivating yourself and others to deliver high quality results on time and to budget. Responsive, decisive with the ability to deliver solutions despite ambiguity, obstacles and complexity.
• Data driven with strong analytical and problem-solving skills to turn findings into executable plans.
• Planning, project and change management skills.
• Confident, sound decision-making, ability to challenge and credible influencing skills with the ability to work under pressure with pace and successfully prioritise to get the plan and results delivered.
• Strong stakeholder and partner engagement & relationship management.
• Gravitas, impact and ability to communicate effectively at all levels - internal and external, with brand management experience preferable.
• Continually ensure personal behaviour reflects the vision and values of the business.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.