Retail Assistant (Part-Time)

Job Title: Energy Expert (Part Time)

Location: Leicester

Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week

Hours: Monday – Saturday, Shift rotation basis

We are looking for people to join us in our Leicester Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What does this role involve?

1. Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.
2. Power Up: Top up customers’ gas and electric meters like a pro.
3. Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.
4. Transaction Maestro: Handle PayPoint and Payzone transactions with finesse.
5. Sales and Service Goals: Work toward targets like a champ.
6. Utilita Ambassador: Sell our fantastic products to those who need them.
7. Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’
8. Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.

Who are we looking for?

You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer focused role, either face to face or telephony is advantageous.

What we can offer you?

1. Bonus Scheme: We offer a structured bonus scheme which is made up of personal and business elements.
2. Career progression: We want our staff to build up and grow their careers with us.
3. Win tickets: We run exciting competitions to win tickets to shows across the country.
4. Time off: We provide access to 25 days annual leave plus bank holidays.
5. Wellbeing: Access to our partnered Unmind App for mental wellbeing resources.
6. Health care scheme: Includes dental, eye care, and health consultations.
7. Employee Assistance Programme: Access to a dedicated GP line and counselling support.
8. Exclusive packages: Discounts for home Sky TV and broadband packages.
9. Giving back: Paid volunteering day every year.
10. Death in service: We pay three times your annual salary to your designated next of kin.
11. Pension: We contribute 4% of your salary when you contribute 5%.

About us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!