Retail Assistant Cheshire Oaks (22.5 Hours) | Espa

THG; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG BEAUTY

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous - all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It's an incredibly exciting time to be joining the team.

ESPA

Guided by 30 years' experience ESPA's luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home.

Why be an ESPA Retail Assistant?

This is an incredibly exciting opportunity to join the brand of ESPA as a Retail Assistant in our brand new Cheshire Oaks store. The Retail Assistant is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.

As an ESPA Retail Assistant, you will:

Service

• Provide world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcoming environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
• Support and be involved in events internally and externally.

Sales

• Achieve personal set goals and KPI's.
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.

Operational Excellence

• Always be a positive, professional and dynamic team member.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintenance of VM of all brands.

What experience & skills do I need for this role?

• Beauty retail experience preferred but not essential.
• Strong passion for ESPA and customer service essential.
• An 'always on' approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.