Retail Assistant

Job Title: Energy Expert
Location: West Brom
Salary: £25,272
Hours: Monday – Saturday, Shift rotation basis

We are looking for people to join us in our West Brom Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction at our Head Office in Chandlers Ford, (all expenses paid).

Although this role offers 40 hours per week, Monday to Saturday, you will need to attend our Chandlers Ford office for a 4-week period, to ensure you have all the knowledge and tools to support our customers.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What does this role involve?

1. Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.
2. Power Up: Top up customers’ gas and electric meters like a pro.
3. Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.
4. Transaction Maestro: Handle PayPoint and Payzone transactions with finesse.
5. Sales and Service Goals: Work toward targets like a champ.
6. Utilita Ambassador: Sell our fantastic products to those who need them.
7. Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’
8. Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.

Who are we looking for?

You will be a positive and solution-focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer-focused role, either face to face or telephony is advantageous.

What we can offer you?

1. Bonus Scheme: We offer a structured bonus scheme which is made up of personal and business elements.
2. Career progression: We want our staff to build up and grow their careers with us.
3. Win tickets: We run exciting competitions to win tickets to shows across the country.
4. Time off: We give our staff access to 25 days annual leave plus bank holidays.
5. Wellbeing: Your wellbeing is very important to us.
6. Health care scheme: This includes dental, eye care, treatments such as MRI scans.
7. Employee Assistance Programme: Access to a dedicated GP line.
8. Exclusive packages: We have access to a range of discounted offers.
9. Giving back: We offer all our staff a paid volunteering day every year.
10. Death in service: We pay three times your annual salary to your designated next of kin.
11. Pension: We contribute 4% of your salary when you contribute 5%.

About us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters.

Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!