Retail Area Sales Manager - Norfolk / Suffolk area, Norwich

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Retail Area Sales Manager - Norfolk / Suffolk area, Norwich

Client:

The Works

Location:

Norwich

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

41c588d482bb

Job Views:

4

Posted:

16.02.2025

Expiry Date:

02.04.2025

Job Description:

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

The Works means unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Retail Area Manager

Stores in this area: Bury St Edmunds, Colchester Garden Centre, Great Yarmouth, Lowestoft, Sudbury, Clacton Outlet, Ely, Great Yarmouth Shopping Park, Norwich, Swaffham, Clacton-on-Sea, Fakenham, Haverhill, Sheringham, Thetford, Colchester, Felixstowe, Ipswich, Stowmarket.

As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm.

You’ll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey – after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.

Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace.

Your Mission

Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.

• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s including sales, profitability, safety, store standards, pricing, and cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers.
• Hire Store Managers who align with our purpose, values, and mission. Spot potential and use their strengths to add value to your area.
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets, including sales, profitability, and cost control.

Skills / Behaviours That Will Set You Apart

• A positive ambassador for our brand and our values
• Inspirational leadership style with a positive outlook
• Passion for delivering exceptional customer service.
• People skills with a track record of developing high-performing teams.
• Commercial acumen with the ability to drive sales and profitability.
• Excellent communication and interpersonal skills.
• Collaborative mindset and a team player.
• Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy.
• Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support.
• Resilience in a dynamic retail environment.
• Innovative thinking and a proactive approach to problem-solving.

Being a Great Leader

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team.
• Provide Feedback: Offer constructive feedback regularly.
• Empower Your Team: Delegate tasks and trust your team to handle them.
• Conflict Resolution: Address conflicts promptly and fairly.
• Empathy: Understand and consider the feelings and perspectives of your team members.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers!
• Holiday– 33 days, including bank holidays
• Wagestream - Claim early access to 50% of your wages!
• Can-Do Academy - Grow your skills and career with instant access to further training!
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust.
• Healthcare Cash Plan – To support your everyday healthcare costs.

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups.