Restaurant Store Manager - Catford, London

Social network you want to login/join with:

Restaurant Store Manager - Catford, London, London

Client: German Doner Kebab

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Description:

Duties and Responsibilities

• Oversees and manages all areas of German Doner Kebab Restaurant
• Ensures guest service exceeds company standards and strong guest satisfaction is maintained
• Responds efficiently to guest complaints and takes appropriate action to solve the problem
• Enforces and ensures the best quality of products possible is served
• Organises and supervises shifts to ensure both team and guest satisfaction
• Trains and develops team through strong, well organised training and ongoing operational feedback
• Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
• Estimates consumption, forecasts requirements and maintains stock inventory to ensure product availability and minimum product wastage
• Monitors and ensures compliance with food safety and health & safety rules and regulations
• Controls costs and minimises waste to ensure maximum profitability of the restaurant
• Successfully promotes and publicizes the GDK brand
• Nurtures a positive working environment and leads by example
• Monitors all restaurant operations and initiates corrective actions
• To be duty manager on rotation basis (role shared with supervisors)
• Leads all financial areas including sales growth, cost management, and profit growth
• Takes responsibility for the business performance of the Restaurant
• Analyses and plans restaurant sales levels and profitability
• Organises marketing activities, such as promotional events and discount schemes
• Prepares reports at the end of the shift/week, including team control, food control and sales
• Creates and executes plans for sales, restaurant profit and staff development
• Sets budgets and/or agrees them with the franchisee
• Coordinates the entire operation of the restaurant during scheduled shifts
• Manages team welfare and provides them with regular feedback
• Ensures that all employees adhere to the company uniform standards
• Meets and greets guests and organises table reservations
• Organises and supervises the shifts of kitchen, dining and counter team
• Maintains high standards of quality control, hygiene, and health and safety
• Checks stock levels and orders supplies and correct amount of supplies
• Prepares cash drawers and provides petty cash as required
• Helps in any area of the restaurant when circumstances dictate
• Proactively encourages teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
• At the end of each shift completes all necessary daily reports
• Attends any training or meetings as and when required by German Doner Kebab or the Franchisee
• Performs any other duties as designated by Operations Manager due to business demands
• Takes responsibility for and ensures the security of a German Doner Kebab Restaurant
• Works with supervisors to coordinate all aspects of stock deliveries
• Keeps accurate records
• Regularly collaborates with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
• Administers and maintains the German Doner Kebab PMC system
• Monitors the stock storage areas, ensuring they are secure, neat and clean at all times
• Collaborates with the supervisors to ensure tight stock control and budgeted margins are achieved
• Monitors daily ordering to ensure that stock levels are maintained and orders are placed in a timely manner
• Meets and greets all customers where possible and role models exceptional customer care
• Monitors the training of restaurant staff including holding annual performance reviews
• Leads and complies with maintaining high standards of food quality
• Supports the supervisors and colleagues at peak times and undertakes any operational duty which might be reasonably required, to ensure guest expectations are met
• Ensures GDK team are always well groomed and smart ready for work
• At all times promotes and follows legal responsibilities and requirements associated with the business
• Maintains a local authority food safety certificate i.e. scores on the doors 5 stars
• Checks all areas of the restaurant to ensure compliance with the EHO and fire safety officers
• Has a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships within the restaurant:

• Team members and Supervisors
• Store Management Team
• GDK personnel
• Store Franchisee

Qualifications

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

• Proven working experience as a Restaurant Manager
• Demonstrated experience in customer service management
• Extensive food knowledge
• Proficiency in English
• Computer literacy and familiarity with restaurant management software
• Strong leadership, motivational and people skills