Restaurant Store Manager - Catford, London

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TN United Kingdom
London
GBP 80,000 - 100,000
Be among the first applicants.
2 days ago
Job description

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Restaurant Store Manager - Catford, London, London

Client: German Doner Kebab

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Description:

Duties and Responsibilities

  • Oversees and manages all areas of German Doner Kebab Restaurant
  • Ensures guest service exceeds company standards and strong guest satisfaction is maintained
  • Responds efficiently to guest complaints and takes appropriate action to solve the problem
  • Enforces and ensures the best quality of products possible is served
  • Organises and supervises shifts to ensure both team and guest satisfaction
  • Trains and develops team through strong, well organised training and ongoing operational feedback
  • Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
  • Estimates consumption, forecasts requirements and maintains stock inventory to ensure product availability and minimum product wastage
  • Monitors and ensures compliance with food safety and health & safety rules and regulations
  • Controls costs and minimises waste to ensure maximum profitability of the restaurant
  • Successfully promotes and publicizes the GDK brand
  • Nurtures a positive working environment and leads by example
  • Monitors all restaurant operations and initiates corrective actions
  • To be duty manager on rotation basis (role shared with supervisors)
  • Leads all financial areas including sales growth, cost management, and profit growth
  • Takes responsibility for the business performance of the Restaurant
  • Analyses and plans restaurant sales levels and profitability
  • Organises marketing activities, such as promotional events and discount schemes
  • Prepares reports at the end of the shift/week, including team control, food control and sales
  • Creates and executes plans for sales, restaurant profit and staff development
  • Sets budgets and/or agrees them with the franchisee
  • Coordinates the entire operation of the restaurant during scheduled shifts
  • Manages team welfare and provides them with regular feedback
  • Ensures that all employees adhere to the company uniform standards
  • Meets and greets guests and organises table reservations
  • Organises and supervises the shifts of kitchen, dining and counter team
  • Maintains high standards of quality control, hygiene, and health and safety
  • Checks stock levels and orders supplies and correct amount of supplies
  • Prepares cash drawers and provides petty cash as required
  • Helps in any area of the restaurant when circumstances dictate
  • Proactively encourages teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  • At the end of each shift completes all necessary daily reports
  • Attends any training or meetings as and when required by German Doner Kebab or the Franchisee
  • Performs any other duties as designated by Operations Manager due to business demands
  • Takes responsibility for and ensures the security of a German Doner Kebab Restaurant
  • Works with supervisors to coordinate all aspects of stock deliveries
  • Keeps accurate records
  • Regularly collaborates with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
  • Administers and maintains the German Doner Kebab PMC system
  • Monitors the stock storage areas, ensuring they are secure, neat and clean at all times
  • Collaborates with the supervisors to ensure tight stock control and budgeted margins are achieved
  • Monitors daily ordering to ensure that stock levels are maintained and orders are placed in a timely manner
  • Meets and greets all customers where possible and role models exceptional customer care
  • Monitors the training of restaurant staff including holding annual performance reviews
  • Leads and complies with maintaining high standards of food quality
  • Supports the supervisors and colleagues at peak times and undertakes any operational duty which might be reasonably required, to ensure guest expectations are met
  • Ensures GDK team are always well groomed and smart ready for work
  • At all times promotes and follows legal responsibilities and requirements associated with the business
  • Maintains a local authority food safety certificate i.e. scores on the doors 5 stars
  • Checks all areas of the restaurant to ensure compliance with the EHO and fire safety officers
  • Has a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships within the restaurant:

  • Team members and Supervisors
  • Store Management Team
  • GDK personnel
  • Store Franchisee

Qualifications

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as a Restaurant Manager
  • Demonstrated experience in customer service management
  • Extensive food knowledge
  • Proficiency in English
  • Computer literacy and familiarity with restaurant management software
  • Strong leadership, motivational and people skills
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