Restaurant Server

Courtyard by Marriott - Oxford; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW: The Position involves high guest contact and presents the first point of contact to dining for all guests. To provide guests with the highest quality of service in a pleasant and prompt manner. To know proper table settings and upsell by making well-informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. To be helpful and courteous in any manner of guest contact.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Minimum of 1-2 years of experience in food service preferred.
• Previous training in liquor, wine and food service preferred.
• Certification in alcohol awareness program preferred.
• Previous guest/customer relations training.
• Minimum of 21 years of age to serve alcoholic beverages.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Deliver checks and collect bill payments
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Maintain guest confidentiality at all times.
• Assist in handling emergencies in order to protect our guests and associates and preserve the building and its systems during an emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures, as well as the brand standards, policies and procedures.