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The Peligoni Group
Kingham
On-site
GBP 10,000 - 40,000
Full time
3 days ago
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Job summary
An established industry player is seeking a dedicated Reservations Coordinator to enhance guest experiences across its vibrant restaurants. In this engaging role, you will be responsible for managing reservations, addressing double bookings, and providing exceptional customer service. Your ability to build rapport with guests and make confident drink recommendations will be key to ensuring a memorable dining experience. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity offers a chance to contribute to a thriving club atmosphere while developing your skills in a supportive team.
Qualifications
- Experience in hospitality or restaurant management is preferred.
- Strong communication skills to interact with guests effectively.
Responsibilities
- Coordinate and manage restaurant reservations to maximize capacity.
- Greet and seat guests, ensuring a warm welcome and high service level.
Skills
Customer Service
Communication
Wine Knowledge
Problem Solving
Tools
Open Table
Job description
- Coordinate restaurant reservations to maximise capacity across all three restaurants
- Identify any double bookings and resolve to maximise capacity
- Confirm reservations with guests, where necessary
- Communicate no-shows with the reception team and ensure they are billed for
- Manage reservations during lunch and dinner service using Open Table
- Greet and seat guests during lunch and dinner service, and events where necessary
- Confidently make wine and drink recommendations
- Support the food and beverage team during lunch and dinner service, and events where necessary
- Support the guest relations team during events
- Provide a warm and friendly welcome to all guests
- Build strong relationships and rapport with guests
- Confidently give guidance and recommendations on the club facilities
- Ensure a consistently high level of service is delivered at all times
- From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club
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