Restaurant General Manager

Job Description - Restaurant General Manager (HOT0B9LS)

Job Number:

Restaurant General Manager (HOT0B9LS)

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

RESTAURANT GENERAL MANAGER

Launched in July 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast-paced from morning to late, the menu will include a market-leading afternoon tea, showcasing seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting, or celebratory dinner.

Salary: up to £46,800 per year + service charge

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family, and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives, and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

JOB OVERVIEW

The Restaurant General Manager is responsible for the commercial performance, management, and reputation of the restaurant.

• Are you passionate about running market-leading restaurants?
• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
• As a leader, are you supportive and inclusive?
• Do you thrive in a fast-paced environment?

If so, this Restaurant General Manager role is made for you!

KEY RESPONSIBILITIES:

As Restaurant General Manager, you will:

1. Commercial Performance

• Achieve the restaurant’s business plan, considering financials, market strategy, team member, and guest experience.
• Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
• Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
• Optimise covers using good revenue and diary management processes.
• Partner with the Restaurant Head Chef to create attractive concepts, menus, products, and promotions that drive revenue and profitability.
• Deliver high-quality food and drink to satisfy guest needs - and social media feeds!
• Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce, and minimizing food waste.

2. Exceptional Guest Experiences

• Lead your team to deliver exceptional guest experiences, ensuring they provide authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences, and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g., TripAdvisor, Google Reviews).
• Ensure that food allergies and dietary requirements are treated with absolute seriousness at all times.
• Manage, develop, and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management, from recruitment to training to succession planning and recognition.
• Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
• Communicate well and often, building good relationships with your team and key stakeholders.
• Ensure restaurant operations strictly comply with all regulations (including health, safety, hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported, and corrected.
• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control, and purchasing, following hotel guidelines.
• Stay updated with what’s happening in F&D – current and future trends, markets, ingredients, competitors, and suppliers – to drive innovation.

WHO ARE WE LOOKING FOR?

We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.

To be successful in this position you will have:

• Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
• Inspirational leadership and people management skills, experienced in managing, developing, and motivating a team and working effectively with other departments.
• Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
• Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
• Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media, and influencers.
• Creativity, strategic thinking, and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.