Resources Caseworker Level 2 (Corporate Support) Part Time FTC Maternity Leave Cover

Maldon District Council; Maldon; Hybrid; GBP 29,000 - 32,000

Job description

Resources Caseworker Level 2 (Corporate Support) Part Time FTC Maternity Leave Cover

Directorate Strategy & Resources Vacancy type Fixed term Salary £29,651 - £31,482 Closing date 31 March 2025

Vacancy Number MDC001861

Grade of Post: E

Hours: 22.5 hours per week

Location: This role provides remote and flexible working as well as working within the Council Offices, subject to business need.

Description

The Resources Casework Team are seeking to employ a caseworker to undertake corporate support related tasks.

We are looking for a confident, approachable and organised individual who will complement our existing team, dealing with a range of enquiries using existing processes to provide support predominantly to our Corporate Leadership Team and Members. You will be involved in a wide range of business support requests.

About this role

1. Ensuring accurate, professional and timely case management business support is provided to internal customers to support business needs.
2. Assisting to ensure the provision of fit for purpose support services systems and processes.
3. Ensuring strict confidentiality is maintained, and data protection rules are followed.
4. Promoting understanding of case management processes and systems across the council.
5. Identifying improvements in customer and service provision.
6. Undertaking less complex clerical tasks that require an understanding of relevant service processes, regulations and legislation.
7. To demonstrate significant depth or breadth in case ownership through one of the following:

1. Acting as lead case owner in one area of specialism, personally owning the resolution of some complex cases, and assisting with the design and development of tools and guidance notes which enable the team to self-serve and widen their knowledge.
2. Developing a breadth of knowledge, owning non-complex cases across multiple services where significant functional knowledge and skills are required.

Will occasionally refer to a Business Partner for advice and along with some requirement to work with Resources Specialists.

If you believe you have the qualities that we need to take us forward, we would like to hear from you.

For an informal discussion about this position

For more information or an informal chat, please contact Susan Hylands on 01621 732748 or email [e-mail].

To apply

If you would like to be considered for this role, we would love to hear from you. Please complete the online application form found here. We are unable to accept CVs.

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on 01621 854477.

Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.