Resource Manager, Services

The Resource Manager is a strategic business partner for Databricks Field Engineering and Professional Services organization in ensuring that our customers are matched with relevant talent and expertise to solve the world's toughest problems.

You will manage resourcing for all potential and assigned projects and work with internal stakeholders to deliver the best possible experience for our practitioners as they are assigned to customer projects and identify new challenges for our practitioners to build their personal brand and network. The Resource Manager will report to the AVP of Professional Services.

The impact you will have:

• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the delivery mission.
• You will drive transparency of the resourcing workflow and status from pipeline to opportunity close and project start by ensuring that resources are identified, assigned, prepared and able to engage as planned.
• Ensure customers receive timely access to relevant talent and expertise to deliver their data and AI projects.
• Drive resolution of delivery challenges, address resource contentions and manage expectations.
• Gain a deep understanding of our people, their unique skills, experiences and individual development plans.
• Pro-active engagement of our preferred delivery partners to ensure that they can serve relevant resource requests.
• Remediation of resourcing clashes and unforeseen events.
• Data-driven analysis of resource productivity, utilization and demand forecasting.

What we look for:

• Extensive experience in resource management for a Professional Services and Education Services line of business.
• Exceptional organizational, project management and time-management skills.
• Salesforce and FinancialForce PSA experience.
• Excellent interpersonal and communication skills.
• In-depth knowledge of applicable labor laws.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow.

Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.