Residential Staff Examiner II

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group. Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a Residential Staff Examiner II.

Classification: Exempt

Division: Claims

Reports to: Claims Manager

Travel: 0%-10%

Work Environment: Remote or Hybrid

About the Role:
DUAL North America, Inc. is seeking a Residential Staff Examiner II to join its subsidiary Catalytic. We are seeking individuals located in Texas, preferably in the Dallas/Ft. Worth area. All Claims Examiners are expected to provide high-quality work and excellent customer service to all policyholders and/or claimants, resulting in satisfied customers for the Company and the carriers we support.

The candidate must have experience in handling the investigation of first-party claims from initial assignment to full resolution. However, we will also consider less experienced candidates with the aptitude and attitude to learn the insurance claims business.

The daily activity includes a review of the pertinent policy contract to determine the application of coverages for each claim. The candidate will be responsible for determining the most likely cause of loss of the damage reported by the policyholder or claimant, gathering facts that may impact coverage, and reviewing and evaluating the recommended scope and estimate of all damages presented by an Outside Field Adjuster.

The ideal candidate would have prior experience in handling all types of loss causes, but less experienced candidates will be considered. The territorial responsibilities for this position include, but are not limited to, Texas, Arizona, Louisiana, Oklahoma, Tennessee, and Georgia. The ideal candidate must have the ability to prioritize their workload and work to conclude claims with minimal oversight. Prior experience working in a remote capacity is preferred.

Essential Functions:

• Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event.
• Complete initial review and understanding of the claim, determine coverages, and review, evaluate, and revise estimates using Xactimate.
• Utilize company Best Practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported.
• Communicate with the policyholder, policyholder representatives, agents, contractors, experts, and independent adjusters as needed during the life of each claim.
• Input payment if the claim settlement is within approved authority level or request authority as needed through the Claims Manager, based on each individual claim.
• Utilize all available reports to manage pending claims and continue to track them through completion.
• Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery.
• Ability to obtain recorded interviews from applicable parties for a claim.
• Ability to secure expert reports including fire and police department reports.
• Ability to utilize a computerized estimating system.
• Work overtime during high volume periods or after catastrophic events as needed, which may include some overnight stay.
• Manage the process of appraisal when conflict arises and work with public adjusters and attorneys as needed.
• Manage third-party vendors during high volume periods or after catastrophic events as needed.
• Other duties as assigned.

Job Requirements (education, experience, skills):

• Bachelor’s degree in a related field from an accredited institution preferred.
• Prior remote employee experience preferred but not required.
• Must have current and valid Texas adjuster’s license.
• Must have or acquire a valid adjuster’s license in the other states we write business.
• Basic knowledge of property insurance policies.
• Excellent verbal and written communication skills.
• Ability to empathize with customers and agents.
• Ability to operate PC and related software applications efficiently.
• Ability to learn and train if experience is minimal.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days, and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.