Resident Welfare Officer

TN United Kingdom; Enfield; On-site; GBP 22,000 - 32,000

Job description

Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

Key Responsibilities

• Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
• Planning and Support: Support service users with health, finance, repairs, and the move-on process.
• Appointments and Referrals: Assist with service users' appointments and make necessary referrals, including fallback support as needed.
• Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
• Accommodation Support: Help find and arrange accommodation options for service users.
• Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
• Repairs and Maintenance: Raise work orders for repairs needed in properties.

This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role does come with a Company Car; holding a full UK driving license is a requirement for this role due to the travel required to cover the patch.

Role Criteria

This role forms part of the front-line service team who are delivering to a vulnerable client group.

You will need:

• Demonstrable experience of working in a similar role
• Experience of working with vulnerable and diverse client groups
• Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking
• Ability to identify individuals and family needs and recognise the required support packages to maintain independence
• Ability to communicate effectively with colleagues and clients both face-to-face and by phone/email.
• Ability to work under own initiative.
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
• Full UK Driving License

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.