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Reservations Manager - London £45,000
COREcruitment
London
On-site
GBP 100,000 - 125,000
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Job summary
Join an exciting hospitality company in London, known for its vibrant culture and lively atmosphere. As part of the head office team, you'll oversee reservations and lead a dedicated team to ensure exceptional service across multiple venues. With a focus on maximizing sales opportunities and enhancing customer experiences, this role offers a fantastic chance to grow in a dynamic environment. If you're passionate about hospitality and ready to make an impact, this opportunity is perfect for you!
Qualifications
- Proven experience in customer service within the hospitality industry.
- Strong leadership skills to motivate and manage a team.
Responsibilities
- Manage reservations and lead the reservation team across venues.
- Resolve customer inquiries and complaints efficiently.
- Analyze sales data to enhance business performance.
Skills
Customer Service
Team Leadership
Sales Analysis
Problem Solving
Job description
Fancy being part of a really cool hospitality company in London? They have multiple sites across the city—fun places with great food, drinks, and a lively party vibe. They're expanding, with a new site opening in 2025—exciting times! This role is based at head office in central London, Monday to Friday.
A great opportunity to work for a stylish and vibrant company with great people culture.
- Responsible for taking reservations and managing the reservation team across multiple venues.
- Dealing with and resolving customer requests, questions, and complaints.
- Analyse and provide sales information.
- Responsible for the daily supervision of the Reservations Sales Agents.
- Motivate and lead Reservations Team to exceed guest expectations.
- Responsible for training and monitoring reservation agents on an ongoing basis.
- To maximise all sales opportunities by ensuring a sales attitude is adopted at all times and being aware of all sales opportunities within all areas of the business.
If you are keen to discuss the details further, please apply today or send your CV to Stuart Hills or call 0207 79 02666.
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