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Reservations Manager
JR United Kingdom
Scotland
On-site
GBP 30,000 - 36,000
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Job summary
An established industry player in luxury hospitality is seeking a dynamic Group Reservations Manager to oversee the central reservation department. This role is pivotal in ensuring smooth operations and achieving sales targets while leading a dedicated team. The ideal candidate will possess strong communication skills, a proven track record in reservations management, and a proactive attitude. With a focus on training and development, this position offers the opportunity to make a significant impact in a prestigious environment. If you're passionate about delivering excellence in customer service and team leadership, this role is perfect for you.
Benefits
Performance-related bonus
Company discounts throughout the group
Qualifications
- Proven track record as a Reservations Manager in a luxury setting.
- Fluent in English with excellent communication skills.
Responsibilities
- Manage day-to-day operations of the reservations department.
- Recruit, train, and develop a successful team.
- Achieve and surpass sales targets consistently.
Skills
Sales Target Achievement
Team Leadership
Communication Skills
Problem-Solving
Education
Experience as a Reservations Manager
Job description
Job Title: Group Reservations Manager – Luxury Hotel – Somerset
Salary: Up to £36,000 + Bonus
Location: Somerset
I am currently recruiting a Reservations Manager to join this Luxury Hotel. As Reservations Manager you will ensure a smooth operation of the central reservation department. We are looking for someone with a track record in hitting sales targets and will be able to develop, train and lead a successful team.
- Ensure the smooth day-to-day running of the reservations department
- Assist with reservation enquiries
- Recruit, train and develop the team
- Achieve and surpass all targets
- Ensure all departmental SOPs are up to date
- Attend weekly meetings
- Develop a clear and effective process for dealing with complaints
- Lead by example
- Will have previous experience as a Reservations Manager
- Fluent in English both written and spoken
- Excellent communicator and leader
- Have a can-do attitude and be willing to go the extra mile
- Performance related bonus
- Company discounts throughout the group
If you are keen to discuss the details further, please apply today or send your CV to [emailprotected]
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