Reservations Agent

Reservations Agent - Jumeirah Carlton Tower
An opportunity has arisen for a Reservation Agent to join us at Jumeirah Carlton Tower.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience as a reservation agent role in a 5 Star Front Office or Reservations Department.
• Excellent level of English.
• Competent computer skills, word, excel, power point.
• Excellent communicator at all levels.
• Effective organizational skills, able to prioritise tasks and self-manage a demanding workload.
• Excellent presentation skills.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

The main duties and responsibilities of this role are:

• Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Process all SynXis reservations and extranet messages ensuring that all bookings are accurate.
• To be fully conversant with rate groups and sales accounts procedures.
• To ensure that all reservations standards and procedures are met with regard to reservations and system input.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
• To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
• To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
• Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
• Ensure that reservations include accurate billing details and that the accounts department have the required back-up.