Reservation Agent

Job Description - Reservation Agent (HOT0B9ZK)

Job Number:

HOT0B9ZK

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary: up to £28,470 per year + incentive scheme

You will be required to work the following shift patterns: 8:00-16:00 / 9:00-17:00 / 10:00-18:00 as well as Saturday shift cover.

BENEFITS

1. 28 days paid holiday increasing with service
2. Exclusive high-street discounts through Perks at Work portal
3. Industry-leading Team Member discounts on hotel stays for you, your family and friends
4. Access to leadership and development programmes through Hilton University
5. Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
6. Reward programmes, incentives and team member recognition, as well as long service awards
7. 50% off in Hilton restaurants and bars (subject to individual outlets)
8. Refer a Friend Scheme
9. Uniforms provided and laundered complimentary
10. Free meals on shift

What will I be doing?

1. Convert inquiries into contracted business quickly
2. Respond positively to sales inquiries to develop future sales leads
3. Identify sales leads, as appropriate
4. Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectation
5. Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

1. A highly professional telephone manner and excellent communication skills
2. Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in a Reservations environment

ELIGIBILITY

1. In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
2. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.